Front Desk Supervisor | Courtyard Bloomington

Job Duties

• Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.
• Works side by side with staff to train and model appropriate guest service standards.
• Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.
• Processes check-ins and check-outs, verifies billing, creates reservations, and processes special requests.
• Affords assistance to guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
• Interviews, hires, coaches, and develops front office associates.
• Evaluates staff performance and coaches to ensure standards are met.
• Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.
• Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
• Ensures all required training for department employees is completed and training records are maintained.
• Analyzes quality issues, identifies training needs, suggests changes, and ensures implementation to improve results.
• Utilizes available resources and adheres to CSM training policies.
• Promotes collaboration and positive, professional work environment.
• Assists in effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
• Fulfills responsibilities to drive sales and maximize revenue by up-selling rooms and amenities.
• Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy.

Requirements

• High attention to detail.
• Good communication skills.
• Leadership ability.
• Excellent organization skills.
• A high degree of creativity to facilitate efficient problem solving.
• Ability to manage multiple priorities.
• Work in an environment with frequent interruptions and tight deadlines.

Qualifications

• High school diploma or GED.
• Previous hotel front desk or operations experience, preferred one (1) year.
• Experience with: Fosse, Marsha, PDQ, Quore, and MGS are preferred but not required.

Skills

• Attention to detail.
• Communication skills.
• Leadership ability.
• Organization skills.
• Creativity.
• Multiple priorities management.
• Environment with frequent interruptions and tight deadlines.

Benefits

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more!

Pay

$18.00 USD - $21.00 USD per hour

Schedule

N/A

Company Information

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more!

Contact Information

To learn more about the benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.