Front Desk Supervisor | Courtyard Bloomington
Job Duties
- Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.
- Works side by side with staff to train and model appropriate guest service standards.
- Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.
- Processes check-ins and check-outs, verifies billing, creates reservations, and processes special requests.
- Affords assistance to guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
- Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
- Interviews, hires, coaches, and develops front office associates.
- Evaluates staff performance and coaches to ensure standards are met.
- Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.
- Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
- Ensures all required training for department employees is completed and training records are maintained.
- Analyzes quality issues, identifies training needs, suggests changes, and ensures implementation to improve results.
- Utilizes available resources and adheres to CSM training policies.
- Promotes collaboration and positive, professional work environment.
- Assists in effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
- Fulfills responsibilities to drive sales and maximize revenue by up-selling rooms and amenities.
- Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
Requirements
- High attention to detail.
- Good communication skills.
- Leadership ability.
- Excellent organization skills.
- A high degree of creativity to facilitate efficient problem solving.
- Ability to manage multiple priorities.
- Work in an environment with frequent interruptions and tight deadlines.
Qualifications
- High school diploma or GED.
- Previous hotel front desk or operations experience, preferred one (1) year.
- Experience with: Fosse, Marsha, PDQ, Quore, and MGS are preferred but not required.
Skills
- Attention to detail.
- Communication skills.
- Leadership ability.
- Organization skills.
- Creativity.
- Multiple priorities management.
- Environment with frequent interruptions and tight deadlines.
Benefits
CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more!
Pay
$18.00 USD - $21.00 USD per hour
Schedule
N/A
Company Information
CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more!
Contact Information
To learn more about the benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.