Front Desk Agent |AM & PM Shift

About the role

The Draftsman, Charlottesville, University, Autograph Collection Hotel is a pet-friendly, upscale boutique hotel located on West Main Street, steps from the University of Virginia and the UVA Medical Center. The hotel features 150 well-appointed guestrooms, over 2,300 sq. ft of meeting space, and a rooftop fitness center. It celebrates the spirit of Virginia’s original voices and the legacy of Presidents Madison, Monroe, and Jefferson, blending history with modern amenities. Employees work in a dynamic environment that honors the past while delivering contemporary hospitality experiences.

Responsibilities

• Check guests in and out of the hotel according to hotel and/or brand standards.
• Inform guests about the hotel’s facilities, policies, and procedures.
• Provide tourist information to guests.
• Handle hotel phone system, transfer calls to appropriate departments or guests, and accurately take messages.
• Take, modify, and cancel guestroom reservations.
• Deal with inquiries, requests, and concerns from guests.
• Coordinate with other departments to fulfill guest special requests.
• Perform cashier duties and post phone charges and other miscellaneous charges to guest accounts.
• Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
• Follow in-house procedures to help ensure the security of guests and employees.
• Know hotel emergency procedures.
• Maintain cleanliness of the Front Office area.

Requirements

• Flexibility to work AM and PM shifts as needed.
• Ability to work in a fast-paced environment.
• Good communication and interpersonal skills.
• Ability to stand for extended periods of time.
• Ability to maintain control and composure in difficult situations and exhibit good judgment.

Physical Requirements

• Stand and walk for extended periods during the shift.
• Lift and carry luggage, packages, and other items weighing up to 40 pounds.
• Sit, reach, stoop, bend, and kneel as necessary.

Work Environment

• Work in a fast-paced and dynamic environment.
• Interact with guests, colleagues, and staff members from diverse backgrounds.
• Adapt to varying work schedules, including weekends, evenings, and holidays.
• Operate computer systems and other office equipment.

Benefits

• Health, dental, and vision insurance.
• Leaves of absence.
• Retirement plans.
• Paid time off.
• Hotel room discounts.
• Daily pay access (receive earnings on the same day worked).