Front Desk Agent ($18.50/hr) - The Watermark Hotel

About the role

The Watermark Hotel seeks a dynamic Front Desk Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service, managing guest reservations, and ensuring a welcoming environment.

Responsibilities

• Welcoming guests and assisting with check-in/check-out procedures
• Managing guest reservations and accommodating last-minute requests
• Handling guest inquiries and complaints professionally
• Maintaining cleanliness and organization of the front desk area
• Ensuring smooth operations during peak hours

Requirements

• High school diploma or equivalent
• At least 1 year of customer service experience
• Excellent communication skills
• Ability to work flexible hours, including weekends and evenings
• Basic computer skills, including Microsoft Office

Qualifications

• Experience in hospitality industry preferred
• Knowledge of hotel policies and procedures
• Proficiency in handling cash transactions

Skills

• Customer service oriented
• Organized and detail-oriented
• Problem-solving abilities
• Adaptable to changing schedules and priorities

Benefits

• Comprehensive health insurance
• Flexible work schedule
• Professional development opportunities

Pay

$18.50 per hour

Schedule

Monday through Saturday, with flexibility for weekend shifts.