Hotel Front Desk Agent | $19.50/hr starting | FT

About the role

Join our team as a Front Desk Agent at Skagit Valley Casino Resort! Be the welcoming face of our beautiful resort, providing friendly, efficient, and courteous service to all guests.

Responsibilities

• Friendly, efficient, and courteous check-in and check-out of guests.
• Answer incoming telephone calls; create reservations over the phone and in person.
• Accurately maintain guest accounts, including responding to billing inquiries and disputes.
• Maintain awareness of current and future rates, discounts, promotions, and events; convey relevant details clearly and precisely.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED.
• Minimum one-year experience in front-line guest service.
• Experience working on computers in a Windows-based environment.
• Minimum one-year experience in cashiering, including credit transactions, till reporting, and/or daily shift transactions.
• Able to manage high-volume multi-line phone systems while prioritizing guests on the phone and in person.
• Able to work with credit, billing, rate schedules, and discount information; execute basic math functions.
• Effective at listening, understanding, and clarifying concerns raised by guests and co-workers.
• Communicate information verbally and in writing in a clear, concise, and professional manner.
• Exhibit a high level of integrity, initiative, and self-accountability.

Preferred Qualifications

• One-year experience at a hotel front desk or in commissioned retail sales.
• Experience with hotel property management systems.
• Experience in a comparable front-line or hospitality/travel industry setting.

Physical, Mental, and Environmental Demands

• Spend extended periods walking, standing, or bending.
• Work in a fast-paced environment and manage multiple priorities simultaneously.
• Willing and able to work non-traditional schedules, including nights, weekends, and holidays while maintaining attendance and punctuality standards.
• Able to bend, reach, kneel, twist, and grip items while working from an assigned work area.
• Lift or otherwise move objects and/or exert up to 20 pounds of force.

Benefits

• Paid vacation, sick leave, and holidays.
• Medical, dental, and vision insurance.
• Life insurance and AD&D.
• Long-term and short-term disability.
• Employee assistance plan.

Schedule

PM shifts, including weekends and holidays.