Front Desk Agent - Hotel FT - $25.00 Hr.

IHG Front Desk Agent position in Torrance, CA. Full-time, hourly $25.00–$28.00.

About the role

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out — take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad-hoc duties when your colleagues need your help.

Requirements

• Front Desk Agent experience preferred; customer service experience required.
• Communication skills – easy to talk to, able to handle concerns and compliments.
• Problem-solving skills – turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language; extra language skills a plus but not essential.
• Literate and tech-savvy – good grasp of reading, writing, basic math and computers.
• Flexibility – night, weekend and holiday shifts are all part of the job.
• High school diploma or equivalent; college or university degree a bonus but not essential.
• At least one year in a front desk or guest service position preferred.
• Physical strength – sometimes lift, push and pull objects up to 50 lbs (23 kg), involving bending and kneeling.

Pay

The hourly pay range for this role is $25.00 to $28.00. This range is only applicable for jobs to be performed in Torrance, CA. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Benefits

• Paid time off
• Medical, dental, and vision insurance
• 401k

Schedule

Flexibility required – night, weekend, and holiday shifts are part of the job.