Front Desk Agent - Hotel FT - $25.00 Hr.

About the role

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Responsibilities

• Front Desk Agent experience preferred; customer service experience required.
• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
• Take and manage guest bookings, up-selling opportunities and tell them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out — take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs — record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad-hoc duties when your colleagues need your help.

Requirements

• Communication skills — guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Problem-solving skills that turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language; extra language skills are a plus but not essential.
• Literate and tech-savvy — good grasp of reading, writing, basic maths and computers.
• Flexibility — night, weekend and holiday shifts are all part of the job.
• High school diploma or equivalent qualification.
• College or university degree is a bonus but not essential.
• At least one year of experience in a front desk or guest service position preferred.
• Physical strength to lift, push and pull objects up to 50 lbs (23 kg), which may involve bending and kneeling.

Pay

The hourly pay range for this role is $25.00 to $28.00. This range applies only to jobs performed in Torrance, CA, and represents the lowest to highest pay scale we in good faith believe we would pay at the time of posting. Actual pay may be more or less than the posted range and may be modified in the future. An employee’s pay position within the range will be based on factors including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Benefits

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees.

About Holiday Inn

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn® we thrive on making our guests’ stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn® family.