Front Desk Administrator

Seeking a polished, articulate, and detail-oriented professional to support patient care and office operations. This role extends beyond traditional front desk responsibilities and includes training in laser therapy, spinal decompression therapy, and Chiropractic Assistant duties. The ideal candidate thrives in a fast-paced healthcare environment, demonstrates exceptional customer service skills, and is eager to learn and grow within the practice.

Responsibilities

• Front Desk & Patient Services
  • Greet patients and visitors in a warm, professional, and welcoming manner.
  • Answer incoming calls, respond to patient inquiries, and provide outstanding customer service.
  • Schedule, confirm, and manage patient appointments.
  • Check patients in and out while maintaining accurate records and documentation.
  • Collect payments, process transactions, and assist with insurance-related information.
  • Maintain electronic medical records and patient files.
  • Coordinate communication between patients, doctors, and staff to ensure seamless patient flow.
  • Keep the reception area organized, professional, and welcoming.
• Patient Care & Clinical Support (Training Provided)
  • Cross-train in laser therapy and spinal decompression therapy procedures.
  • Assist with patient flow and treatment coordination throughout the office.
  • Support providers and clinical staff to ensure a smooth and efficient patient experience.
  • Learn and follow established patient care protocols and procedures.

Qualifications

• Preferred Experience
  • Previous experience in a medical, chiropractic, healthcare, primary care, optometry, or similar healthcare office setting (plus, not required).
  • Prior front desk, reception, scheduling, or patient coordinator experience.
  • Experience working in a fast-paced office environment.
• Soft Skills
  • Professional, polished, and articulate communication skills.
  • Strong customer service mindset with empathy and compassion for patients.
  • Excellent attention to detail and organizational skills.
  • Dependable, punctual, and reliable.
  • Ability to multitask and adapt to changing priorities.
  • Team-oriented with a willingness to learn and be cross-trained.
• Technical Skills
  • Strong telephone and communication skills.
  • Proficiency with Google Workspace (Docs, Sheets, Gmail) and standard office software.
  • Experience with scheduling systems and electronic medical records (EMR) preferred.
  • Bilingual (English/Spanish) is a plus, but not required.

Skills

• Exceptional customer service
• Professional verbal and written communication
• Attention to detail
• Multitasking and prioritization
• Organizational skills
• Time management
• Problem-solving
• Team collaboration
• Empathy and patient-focused care
• Reliability and punctuality
• Adaptability and willingness to learn

Additional Information

Comprehensive training provided for laser therapy, spinal decompression therapy, and Chiropractic Assistant responsibilities.