Front Desk Administrator

Rapport is a specialized division of FLIK Hospitality Group focused on guest and employee services, meeting and event planning, and conference center management. We foster long-term career development and provide comprehensive benefits, training, and opportunities for growth within a global community.

About the role

The Front Desk Administrator establishes a warm, welcoming, and professional atmosphere for clients, executives, and staff. As the first point of contact for visitors, you will greet guests, direct them to appointments, and ensure a memorable experience.

Responsibilities

• Support the Director of Conference Services to ensure every guest is greeted with enthusiasm.
• Greet and assist visitors with a smile, maintaining eye contact and following established procedures for arrivals, including coordination with in-house security.
• Answer telephones in a friendly, professional manner, take accurate messages, transfer calls, and handle or refer questions appropriately.
• Use proper telephone techniques, including personalizing interactions by using names.
• Register all guest activity and liaise with other centers on visitor processing.

Requirements

• Basic computer skills and knowledge of office technology/equipment.
• Punctual, dependable, and detail-oriented with a commitment to operational excellence.
• Discreet, ethical, and committed to maintaining confidentiality.
• Professional approach with a mindset to take ownership and responsibility.
• High school graduate (some college preferred).
• Two to three years of experience in a client service or reception position within hospitality or a corporate environment.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and AD&D.
• Disability insurance.
• Retirement plan.
• Paid time off and holiday time off (varies by site/state).
• Associate shopping program.
• Health and wellness programs.
• Discount marketplace.
• Identity theft protection.
• Pet insurance.
• Commuter benefits.
• Employee assistance program.
• Flexible Spending Accounts (FSAs).
• Paid parental leave.
• Personal leave.
• Eligibility for additional paid and/or unpaid time off benefits in accordance with applicable laws.

Pay

$30–$34/hour.