Front Desk Administrator

About Us

Robson Forensic is a national leader in expert witness consulting, providing technical expertise across many fields within engineering, architecture, science, and a broad range of specialty disciplines. Employees work alongside highly respected experts from both industry and academia. Our forensic experts are engaged in meaningful casework that is consequential to industry and society. Robson Forensic provides a unique working dynamic that blends collaboration and autonomy.

About the Role

This is a full-time, in-office position at our Lancaster, PA corporate headquarters. The schedule is Monday–Friday, 8:00 AM–5:00 PM. This role is not eligible for remote or hybrid work.

Responsibilities

• Answer the phone, directing callers to appropriate personnel.
• Answer questions about the organization and provide callers with address, directions, and other information.
• Maintain a high degree of professionalism when dealing with difficult or upset callers.
• Receive and file case materials in a fast-paced ticketing queue while maintaining accuracy and confidentiality.
• Welcome on-site visitors, determine the nature of their business, and announce them to appropriate personnel.
• Perform other light clerical duties as needed, such as sorting/distributing mail, filing, photocopying, preparing shipments, and collating.
• Work on special projects as assigned.

Requirements

• High school diploma; college degree is preferred.
• 5+ years of front desk experience; law office experience is a plus.
• Proficiency in Microsoft Office Suite.
• Strong attention to detail, organizational, and file management skills.
• Excellent phone and active listening skills.
• Able to handle confidential subject matter, working independently and as part of a collaborative team.
• Clean background screen, a valid driver’s license, and the ability to drive.

Schedule

Monday–Friday, 8:00 AM–5:00 PM