Front Desk Administrator

About the role

Do you feel called to serve in a Christian Ministry? Do you want to serve where you make a difference in the lives of others? Are you looking for a life-changing work experience? If so, consider joining us at the Atlanta Mission, where we provide life-transforming experiences for everyone that joins our team: employees, clients, donors, and volunteers.

Responsibilities

• Provides administrative support to several leaders and works with employees at all levels to complete projects of a complex and confidential nature
• Greets and provides quality services to clients, donors, and volunteers upon arrival
• Utilizes client management system to track client services
• Ensures the safety of clients and employees by monitoring visitors and/or guests entrance into the building
• Ensures appropriate client supervision and client compliance with policies
• Aids in preparing for special events and training. I.e. purchasing supplies, ordering food, set up
• Answers front desk telephone and directs all calls accordingly
• Enters maintenance work orders
• Analyzes problems, determines possible effective solutions, compiles and analyzes data, and prepares recommendations
• Collaborates with departments and outside parties to coordinate activities
• Performs a variety of clerical duties, including, but not limited to data entry, filing, taking messages, recording and transcribing meeting minutes, sorting and distributing mail, desktop publishing, correspondence, copying, scheduling appointments, etc.
• Aids in coding and submitting invoices and credit card statements
• Orders, monitors, and disperses office supplies
• Prepares and maintains weekly service and statistical reports
• Responds to inquiries or complaints from clients, volunteers, agencies, or the business community
• Aids in medical or mental health emergencies as needed
• Aids in de-escalating client conflict
• Trains volunteer receptionists
• Works closely with volunteer department to ensure volunteers are scheduled and calendars are created

Qualifications

• You will uphold the following Christ-centered values: Humbly Serve, Love and Lead like Jesus, Faithfully Steward, Courageously Innovate, Joyfully celebrate, Strength in Unity
• Strong computer literacy in MS Office applications with concentration in Excel and PowerPoint, and experience working in a donor database, Salesforce experience preferred
• Able to thrive in a fast-paced environment where multitasking is constant
• Good organizational, interpersonal, communication, and time management skills
• Diligent and reliable in following through on commitments
• CPR and First Aid Certification obtained within 90 days after hired
• This role will occasionally travel from campus to campus or other locations in the Atlanta area to assist with continuity in providing services
• Valid driver’s license, good MVR, and must be older than 21 years of age to drive company vehicles
• Must have the ability to remain in a stationary position (standing, sitting and/or walking)
• Must have the ability to stoop, kneel, crouch, or crawl
• Must be able to occasionally ascend/descend stairs
• Must be able to distinguish, determine and detest taste or smell
• Must have the ability to constantly operate a computer and other office equipment, such as a copy machine, calculator, and computer printer
• Must be able to communicate accurate information
• Must be able to occasionally lift up to 25lbs

Special Job Requirements

• This role will occasionally travel from campus to campus or other locations in the Atlanta area to assist with continuity in providing services

Physical Job Requirements

• Must have the ability to remain in a stationary position (standing, sitting and/or walking)
• Must have the ability to stoop, kneel, crouch, or crawl
• Must be able to occasionally ascend/descend stairs
• Must be able to distinguish, determine and detest taste or smell
• Must have the ability to constantly operate a computer and other office equipment, such as a copy machine, calculator, and computer printer
• Must be able to communicate accurate information
• Must be able to occasionally lift up to 25lbs

What We Offer

• Employee Benefits: Retirement Savings with Matching Contribution, Medical Insurance, Dental & Vision Insurance, Employer Paid Benefits, 3 Weeks Paid Time Off accrued during your first year, 10 Paid Holidays, 4 Mental Health Day/year, Life Insurance, Short-Term Disability, Travel Assistance Program, Employee Assistance Program (EAP), Medical Concierge, Spiritual & Professional Training & Development