Front Desk Administration

Summary/Objective

To oversee and complete daily reception area duties of One Lave Lane Shelter. While supporting the Program Director and Operations Director, maintain an organized and efficient work environment. Ensure seamless delivery of quality services that are compliant with agency standards and contractual requirements. As with all shelter staff, the administrative/support worker is responsible for the development of trusting, supportive, and respectful relationships with clients and maintaining a safe and secure work environment.

Responsibilities

• Operate standard office equipment.
• Monitor guests as they arrive or leave the property. Ensure all guests sign out when they leave and sign in upon return. Check badges upon each return. Issue badges for all guests 14 years old and up.
• Answer phone and direct calls to appropriate staff.
• Assist with the coordination of guest transportation.
• Maintain reception area ensuring the area is tidy and organized at all times.
• Perform clerical duties as assigned by Operations Director.
• Direct outside agencies or vendors to appropriate locations or staff.
• Assist other team members as required by supervisor.
• Complete any required paperwork and documentation for assigned functions.
• Perform other duties as assigned by Operations Director.

Requirements

• High School Diploma or equivalency.
• Valid MA Driver's License.
• Administrative support experience.
• Knowledge of operating standard office equipment.
• Proficiency in MS Word and MS Outlook.
• Excellent communication skills, both written and verbal.
• Strong organizational skills with the ability to multitask.
• Detailed oriented and comfortable working in a fast-paced environment.

Preferred Qualifications

• Previous experience in a homeless shelter environment or human service field.
• Ability to work effectively with diverse groups of people.

Physical and Mental Job Requirements

Physical Requirements

• Occasional lifting/carrying up to 25 lbs.
• Occasional pushing up to 75 lbs.
• Occasional pulling up to 75 lbs.
• Occasional bending, squatting, kneeling, and reaching.
• Frequent standing, sitting, and walking.
• Constant handwriting and typing.
• Constant visual perception, frequent visual inspection, and frequent color distinction.
• Constant hearing and speaking.
• Occasional smelling.
• Use of and/or subject to ladder/step stool, vehicle, and computers/monitors.

Mental Requirements

• Understand and apply routine verbal and/or written instructions.
• Understand and apply non-routine verbal and/or written instructions.
• Understand complex problems and collaborate to explore alternative solutions.
• Organize actions to complete sequential and/or routine tasks.
• Organize and prioritize individual work schedule to manage multiple tasks and/or projects.
• Make decisions that have an impact on the individual's work, immediate work unit's operations, department's credibility, and/or the health and wellbeing of clients.
• Communicate and exchange routine/basic information.
• Communicate and explain a variety of information.
• Memorization/concentration and learning/knowledge retention.
• Emotional/behavioral self-regulation.
• Interacting with others.

Work Environment

The functions of this role are conducted in a field environment.

Schedule

Daytime, typically 8am-3pm or 9am-4pm. This role is paid on an hourly basis.