Front Desk/ Activity Desk Agent PartTime

About the role

Lodging Dynamics Hospitality Group is hiring a Full-Time Front Desk/Activity Desk Agent at their Courtyard Marriott Oahu North Shore location. This position is part of a team that focuses on elevating human dignity through exceptional services and opportunities.

Responsibilities

• Books guest reservations and/or coordinates with reservation center
• Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates
• Prepares for group check-ins, check-outs, and VIP arrivals
• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Solves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests
• Resolves guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction

Requirements

• High school diploma; or 1-3 months related experience; or equivalent combination of education and experience
• Good understanding of procedures and practices in the hospitality industry
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• The ability to provide exceptional customer service
• Good leadership and training abilities

Qualifications

• None specified

Skills

• Customer service skills
• Communication skills
• Organizational skills
• Time management skills

Benefits

• People-first culture
• Travel discounts at hotel partners and franchises
• Participation in Wellness program

Pay

N/A

Schedule

N/A

How to apply

Please apply online.