Part-Time Front Desk Agent

About the role

The Lodge at St. Edward Park is a newly opened hotel located in one of Washington's most-visited state parks. The hotel offers 84 distinguished guestrooms and suites, a farm-to-table restaurant, two bars, a full-service spa, a fitness center, and more. The hotel is situated in a historic seminary and is surrounded by a beautiful natural setting, including Lake Washington and walking trails.

Responsibilities

• Multitask and handle guest check-in and check-out processes efficiently, including room credits, keys, and guest issue resolution.
• Manage guest issues effectively, maintaining both guest needs and business objectives.
• Operate the PBX and Radio paging system according to procedures.
• Establish appropriate credit at time of guest check-in and familiarize guests with the property's services and areas.
• Conduct adequate follow-up with both guests and fellow team members.
• Make restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

Requirements

• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling and computerized Point of Sale system preferred.
• Strong written and verbal communication skills required.

Qualifications

Eligibility of perks is dependent upon job status. Hourly Pay Range: $21.00 to $22.00 DOE. Complimentary parking on-site, get paid daily, paid time off & holiday pay, benefits - medical, dental, vision, disability, 401K, HSA/FSA plans with employer contribution, values-based culture, culture add (creating space for fresh perspectives), referral bonus (get paid to recruit), discounted lodging, dining, spa, golf, and retail, online learning platform to help you grow, third party perks (including discounts on pet insurance, rental cars, movie and concert tickets, theme park and attractions, etc.).

Skills

Knowledge of the front desk, efficient handling of check-in and checkout processes, familiarity with property management systems, operation of PBX and Radio paging systems, strong written and verbal communication skills.

Benefits

Complimentary parking on-site, get paid daily, paid time off & holiday pay, benefits - medical, dental, vision, disability, 401K, HSA/FSA plans with employer contribution, values-based culture, culture add (creating space for fresh perspectives), referral bonus (get paid to recruit), discounted lodging, dining, spa, golf, and retail, online learning platform to help you grow, third party perks (including discounts on pet insurance, rental cars, movie and concert tickets, theme park and attractions, etc.), employee assistance program, “Columbia Cares” volunteer opportunities, committee participation opportunities, and growth opportunities through task forces and committees.

Pay

Hourly Pay Range: $21.00 to $22.00 DOE

Schedule

Part-time schedule available