Freight Operations Coordinator

Cultivation

• Cultivate strong core carrier relationships while negotiating and securing carriers to move freight.
• Cook up coordination and management of transportation services for Southland customers, including scheduling and dispatching of carriers.
• Ensure proper and sufficient communication is provided as it relates to operational issues, potential issues, or any foreseen issues to account management.
• Negotiate rates with carriers to ensure cost effective transportation solutions for Southland customers.
• Ensure compliance with all applicable laws and regulations related to transportation, including DOT regulations, and hazardous materials regulations.

Operational Management

• Manage multiple shipments and ensure that they are delivered on time, within budget, and meet all necessary regulatory requirements.
• Maintain accurate records of all transportation activities, including shipment details, rates and carrier information.
• Continuously monitor shipment progress to identify potential issues and develop solutions to resolve them.

Customer Service

• Provide exceptional customer service to clients, carriers, and internal team members.

Internal Support

• Ensure operating procedures and protocol are adhered to.
• Ensure performance of the branch’s goals and objectives through individual goal success.
• Contribute to team effort by accomplishing other duties, as assigned.
• Be aggressively responsive to other company operating units and their needs.
• Play a critical role in efforts to ensure service, focus, morale, teamwork, and positive culture is built and maintained within the branch.

Qualifications

• Strong negotiation skills with the ability to secure favorable rates and terms.
• Excellent verbal and written communication skills, with the ability to build rapport and manage relationships.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Proactive problem-solving skills, with the ability to address and resolve issues efficiently.
• Proficiency in transportation management systems (TMS) and other logistics software.
• Detail-oriented and thorough.
• Strong interpersonal skills with a customer-focused mindset.
• Able to thrive in a fast-paced and dynamic environment.

Education & Experience

• A high school diploma or GED is required.
• A Certified Transportation Broker (CTB) or similar industry certification is a plus.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Work Environment

• Office setting with minimal exposure to adverse environmental conditions.

Company Information

• About Southland Transportation: Founded in 1988.
• Department: Brokerage
• Locations: Hickory - Logistics
• Yearly salary: $40,000 - $45,000
• Employment type: Full-time
• Salary Plus Commission