Freight Operations Coordinator

Primary Objectives

• Coordinate accurate and timely cargo handling through effective processing of work orders.
• Maintain clear and consistent communication with customers, vendors, and operations teams.
• Support operational readiness by aligning documentation and schedules with cargo arrival timelines.
• Maintain accurate records to support billing, inventory, and compliance.

Duties and Responsibilities

• Enter and prepare work orders in proprietary systems with complete and accurate instructions for dispatch, operations, and vendors.
• Coordinate cargo movement based on export bookings and import documentation, including container release, rail moves, and terminal returns.
• Print and distribute required paperwork to operations prior to cargo arrival and relay upcoming volumes to dispatch and management.
• Provide timely updates to customers throughout the transloading process and send final documents by required cut-off times, including all necessary information to support documentation and Customs compliance.
• Update account records, customer databases, and inventory logs.
• Respond to delays or issues affecting work order completion, including equipment, booking, or carrier problems and take immediate action to resolve customer complaints or operational disruptions.
• Notify customers of cargo issues such as damages or shortages and request handling instructions.
• Communicate professionally via email and phone to provide accurate and current information.
• Prepare billing for completed work orders, applying correct tariff or contractual rates, and assist with invoice corrections.
• Coordinate inspections with government entities when required or requested.
• Other duties as assigned.

Qualifications

Education: High school diploma or equivalent (HSED) required

Work Experience: 1+ year warehouse, data entry, customer service, or related experience required. Freight operations, warehouse, or logistics experience preferred.

Required Knowledge, Skills and Abilities

• Knowledge of freight transportation and warehouse operations.
• Excellent customer service skills with the ability to develop effective professional relationships.
• Strong problem solving and multi-tasking skills.
• Excellent verbal and written communication skills.
• Ability to enter and review data with a high degree of accuracy.
• Proficiency with office-related tasks such as filing, faxing, scanning, and mailing.
• Demonstrated basic level proficiency with Microsoft Office tools including Excel, Word, and Outlook.

Competencies

• Delivers Results: Rigorously drives self and others to achieve high levels of individual and organization performance.
• Focuses on the Customer & Market: Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.
• Makes Sound Business Decisions: Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.
• Practices our Values: Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.

Physical Demands

• Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device - Often
• Walk/travel within office environment, crouch/bend to access floor-level storage - Often
• Use hands/fingers to operate office equipment, type/complete data input, write - Often
• Reach with hands, arms; lift, move and manipulate objects weighing up to 20 pounds - Regularly
• Sight sufficient to read instructions, documents, and screen-based information - Often
• Use hands/fingers to manipulate and file documents, folders, small objects - Regularly

Working Environment

This role requires work that may involve the following environmental conditions: Corporate office environment; freight warehouse facility, office, outdoor yard and lot, and workshop settings, where hot, humid, cold, and other inclement weather conditions may occur.

Pay

Zone 2 (Tacoma, WA): Starting rate $23.00; up to $25.00 for highly qualified candidates.