Freight Claims Admin

About the Company

A family-owned business since 1924, A. Duie Pyle provides integrated transportation and distribution solutions throughout the Northeast. Supported by a vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, the company offers flexible and seamless supply chain solutions tailored to customer needs. The mission is to deliver outstanding service as the foremost priority.

Responsibilities

• Enter all freight claims received by the department in a timely and accurate manner.
• Create claims folders complete with all documentation and combine individual PDF documents into a single file.
• Verify all essential documents for the claim packet have been received.
• Thoroughly review and analyze each claim as needed.
• Respond to customer emails regarding claim information or status.
• Escalate claims to department leadership when necessary.
• Analyze trends and communicate findings to the operations team and department leadership.
• Run daily, weekly, and monthly reports.
• Actively follow up on claims in hold or mitigation status.
• Schedule inspections with third-party inspection companies.
• Compose custom declination or pay letters when necessary.
• Manage reports using Excel spreadsheets.
• Perform other duties as assigned.

Requirements

• Ability to communicate effectively and professionally via email and written form.
• Experience analyzing trends and communicating findings to teams and leadership.
• Proficiency in Microsoft applications and email.