Freight Claims Specialist

Major Tasks And Responsibilities

• Manages the Claims inbox, including triaging customer inquiries, verifying required documentation, and guiding customers through the claim submission process.
• Reviews incoming damage notifications and verifies if a claim has been filed.
• Processes daily work queues and ensures all claim documentation is accurately logged and routed for investigation.
• Conducts basic investigations for claims within authority limits by analyzing shipment records, delivery documentation, photos, and bill of lading notations to determine liability.
• Applies claim decision guidelines, including legal liability limits and customer contract exceptions, to recommend claim settlements.
• Documents claim determinations, generates customer correspondence, and ensures accurate claim settlement processing.
• Collaborates with internal departments and external vendors for inspections or follow-up documentation on assigned claims.
• Provides administrative support to the Freight Claims team, including data entry, inbox monitoring, inspections, and claim payment check balancing.

Qualifications

• A high school diploma or GED.
• Prior experience in claims processing, customer service, or administrative support.
• Proficiency with Microsoft Office applications.
• Experience with transportation systems (AS400 or similar TMS platforms) is a plus.

Pay Rate

Pay Rate: $19.86 - $22.85 per hour, based on experience.

Benefits

At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.

About the Role

Position Summary: Supports the intake, validation, and administrative processing of freight claims up to $1,000. Manages claim-related communications, ensures accurate documentation, and prepares claims for investigation in accordance with company policies and industry guidelines.