Freight Claims Specialist

Job Summary

The Freight Claims Specialist plays a crucial role in managing and recovering freight claims related to lost or damaged shipments across parcel and LTL carriers. Reporting to the Logistics Manager, this position requires a detail-oriented, self-motivated, and solutions-focused individual.

What You’ll Get to Do

• Extract claims data from SAP, identify eligible claims, and submit claims to carriers (UPS, LTL providers, etc.)
• Coordinate with external partners (e.g., ECO) using standardized documentation to process and track claims through resolution
• Manage parcel claims via carrier dashboards, ensuring timely filing to recover eligible insurance amounts
• Maintain dashboards, track recovery amounts, trends, and outstanding claims

What We Are Looking For

• 2+ years of experience in freight claims, logistics, customer service, or a related function
• Working knowledge of SAP or experience navigating ERP systems to extract and analyze data
• Strong analytical and reporting skills, with the ability to identify trends and recommend process improvements
• Experience working with parcel and/or LTL carriers (UPS experience preferred)
• Self-starter with strong attention to detail and ability to manage manual processes in a fast-paced environment

Position Pay Range

$20.19 USD - $30 USD

What OBE Offers You

• Industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed