Free People Wholesale Operations Coordinator

About the Role

Free People is looking for a Wholesale Operations Coordinator to act as a Free People Ambassador by providing exceptional customer service, meeting deadlines, assisting with customer requests, and using flexible and creative approaches to improve business. Each member of the Wholesale Operations Team is responsible for maintaining a subset of accounts on a daily basis. This is a full-time position.

Responsibilities

• Customer Care
  • Own Return Authorizations and Credits for the Sales Team.
  • Assist with budget management for returns and credits each month by completing daily tasks and providing weekly and end-of-month reporting to ensure targets are met.
  • Partner with Account Executives to ensure specific customer requests are completed timely and accurately.
  • Provide information to Account Executives to ensure correct decisions are made regarding order entry and maintenance.
  • Offer possible outcomes to Account Executives to ensure the best course of action is chosen.
  • Act as a customer advocate by suggesting process improvements and problem-solving atypical situations.
  • Report shipping issues directly to the fulfillment center to ensure they are rectified for the incident and corrected going forward.
• Order Management
  • Enter orders timely and accurately to ensure orders are sent to the fulfillment center in time to meet the customer’s request.
  • Complete Order Maintenance on open orders for existing and new accounts.
  • Lead cross-functional team communication with the Credit, Customer Service, Transportation, and Fulfillment Center in preparation for allocations.
  • Manage the flow of orders via allocations to Free People’s fulfillment centers in the US and UK.
  • Ensure customer needs are balanced with maximizing sales.
  • Assist with new account setups and ensure all new accounts are set up accurately in our ERP and B2B systems.
• General Support
  • Support team members in other areas of responsibility during heavy workflow periods such as end of month and order entry post wholesale shows.
  • Other duties as assigned.

Requirements

• Demonstrated excellence in retail customer service and advocacy.
• Strong communicator: proactive, effective, and positive.
• Excellent team leadership, as measured by positive feedback from internal partners and customers.
• Professional and respectful with all internal teams and external customers.

Qualifications

Associate's or Bachelor's Degree in Fashion, Business, or a related field is a plus but not required.

Benefits

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility for specific benefits may be subject to your location and employment status. Benefits include:

• Medical, dental, and vision coverage.
• Paid time off (PTO).
• Generous employee discounts.
• Retirement savings plan.
• And much more!

For additional information, visit www.urbn.com/work-with-us/benefits.