wholesale operations coordinator

About the role

The Wholesale Operations Coordinator provides operational support for one or more Key Wholesale account(s), acting as the primary communication and operations liaison between Customer, Sales, Planning, Distribution Center, and Transportation teams. This role bridges teams to achieve sales goals and maximize account profitability, managing end-to-end order fulfillment—from forecast to delivery—while ensuring compliance with export/import regulations, regional requirements, and account-specific guidelines. The ideal candidate is organized, detail-oriented, coachable, and thrives in a fast-paced environment with shifting priorities.

Responsibilities

• Manage the life cycle of sales orders from forecast to delivery (OTS, EDI, order entry & booking, etc.).
• Maintain the operational relationship between Tarte and wholesale account(s), delivering tailored product information and inventory availability for each customer.
• Provide daily, weekly, and monthly updates regarding order status to Sales, Customer, and Management.
• Collaborate with Sales and Marketing to align supply chain and channel allocation for product launches and seasonal campaigns.
• Actively engage with international field teams and regional managers to gather on-the-ground insights about customer preferences, competitive dynamics, and market-specific challenges.
• Coordinate with international retail partners to schedule pick-ups and ensure timely delivery, collaborating with Global Logistics & Regulatory teams to complete all compliance and shipping documentation.
• Ensure account contractual obligations are met through problem-solving and analytical skills, troubleshoot orders as appropriate, and escalate issues through proper channels.
• Research and resolve claims, returns, and chargebacks in a timely manner by working with appropriate departments.

Requirements

• Minimum 1-3 years of Operations Management, Customer Service, or Supply Chain experience.
• BA/BS degree or equivalent experience.
• Experience with Microsoft Navision or any other ERP system.
• Strong attention to detail and excellent organizational skills.
• Excellent customer service skills.
• Ability to analyze data and proactively identify business opportunities.
• Excellent verbal and written communication skills; ability to work independently and cross-functionally.
• Ability to multitask and work well under pressure, prioritize tasks, and adhere to deadlines.

Benefits

• Medical, dental, and vision coverage.
• 401K plan and access to health & wellness programs.
• Paid vacation, holidays, summer Fridays, birthdays off, and volunteer time.
• Makeup gratis and employee discount on tarte.com.
• Team give-back initiatives.
• Friendly, fun, creative, and collaborative work environment.

Pay

Salary range: $66,350–$66,500 (compensation will depend on a variety of factors, including but not limited to skill level, relevant work experience, and education).