Wholesale Operations Specialist

About the role

iFixit is the nexus of a global community showing people how to fix the things they own, empowering people to take control of their possessions and setting the gold‑standard for online repair documentation. The company is seeking a Wholesale Operations Specialist to own the operational execution of its U.S. wholesale business, serving as the primary liaison between Sales, Finance, Purchasing, Logistics, Marketing, and E‑Commerce. The role is based at iFixit’s 50,000‑square‑foot flagship headquarters in the historic Onion Bottom neighborhood of Chattanooga, TN (with occasional travel to San Luis Obispo, CA and Stuttgart, Germany).

Responsibilities

• Own day‑to‑day wholesale operations and fulfillment, ensuring orders are processed accurately and delivered OTIF to retail partners.
• Build and implement scalable operational workflows that support wholesale account expansion and revenue growth.
• Own EDI end to end: new retailer connections, mapping, testing, go‑live sign‑off, and daily resolution of transaction errors.
• Stay ahead of each retailer's EDI requirements and pending changes, including new or revised transaction sets, spec updates, and mandated migration deadlines.
• Serve as the primary contact with the EDI provider and retailer EDI teams, driving issues to resolution rather than waiting on open tickets.
• Maintain EDI‑dependent item, customer, and fulfillment data in the ERP system so transmissions are correct at the source.
• Serve as the company expert on each retailer's shipping, marking, labeling, and routing standards, and translate them into clear, current, actionable direction for the Fulfillment team.
• Monitor OTIF, ASN accuracy, and scorecard performance against each retailer's thresholds, and correct root causes before penalties accrue.
• Lead the internal and external onboarding for new wholesale retailers: vendor system setup, item setup sheets, imagery and content, compliance training for Fulfillment, EDI setup, and troubleshooting through go‑live.
• Manage all active retailer vendor portals, including documentation, scorecards, and support cases, and own the accuracy of all product data and content in every portal.
• Maintain accurate wholesale cost and price files in the ERP system, EDI catalogs, and retailer portals.
• Serve as the direct operational point of contact for wholesale customers, reps, and distributors.
• Support the Sales team with samples, tradeshow and event logistics, POP and display programs, and operational analysis of sales programs.
• Own the operational reporting that the business runs on, including order status, fulfillment and scorecard performance, deduction activity, and retailer performance. Use it to surface problems before they become escalations.
• Analyze sales trends, product performance, and accounts to identify operational opportunities and risks.
• Support accurate forecasting and demand planning in partnership with Sales and Purchasing.
• Improve reporting automation and data flows to support decision‑making across the wholesale organization.
• Identify process gaps and deliver improvements independently, applying AI tools to real operational workflows, and document processes as you