Fraud Prevention Representative / Watch Expert

About the role

You will help detect fraudulent activities and listings early. You will combine your watch expertise with our security mechanisms to help us deliver excellent quality across our platform. You will uncover fraudulent attempts and analyze the patterns and methods used by fraudsters. In addition, you will ensure that Chrono24 remains a secure online marketplace for high-quality watches.

What you can expect

• Be an important part of our customer relations team as we expand our presence in the U.S., collaborating daily with the Fraud Prevention Team in Germany.
• Inspect new listings to verify the authenticity of the watches and the trustworthiness of the sellers.
• Maintain security processes that detect and prevent fraudulent activity, while keeping sight of the big picture.
• Communicate with our international clients, primarily via phone or email.
• Use your experience and expertise to help design new mechanisms and processes that keep Chrono24 safe and secure.

What sets you apart

• Have a passion for watches and an in-depth knowledge of watches that you are keen to expand upon and share with others.
• Have a basic technical understanding of security processes used by online marketplaces.
• Enjoy taking on responsibilities and making decisions.
• Enjoy facing and then resolving new challenges in an investigative and solution-oriented manner.
• Have a strong command of English, written and spoken.
• Have additional foreign language skills (a plus).
• Stand out thanks to your proactive approach, teamwork skills, and the ability to act on your own initiative.
• Be proficient with standard Office programs and quick to learn new systems.

What we offer

• Join the global market leader in luxury watch e-commerce at a pivotal moment of US expansion.
• A highly impactful, highly visible role — your results directly shape US supply growth.
• A Miami-based team with a collaborative, performance-driven culture.
• A competitive compensation package with a performance-based variable component.
• Diversity@Chrono24: We believe in the power of diversity. We stand for a dynamic company culture with flat hierarchies and strong team spirit.
• We are growing fast - and love pushing beyond our limits. By actively shaping our future, we create an inspiring and attractive work environment.

About Us

We stand for a dynamic company culture with flat hierarchies and strong team spirit. We are growing fast - and love pushing beyond our limits. By actively shaping our future, we create an inspiring and attractive work environment. Do you want to be part of it? Then apply now and become a valuable member of our team in a company that keeps growing - with you!