Fraud Detections Representative

About the role

TTEC is a global consulting, technology, and managed services company dedicated to helping brands deliver smarter, more human customer experiences. This role is part of a team focused on fraud detection and prevention.

Responsibilities

• Review and analyze cases to prevent and detect fraud
• Work to resolve issues and protect the interests of the client and their customers via phone or email
• Monitor and analyze transactions to detect and prevent fraudulent activities
• Navigate multiple technologies while staying engaged with customers
• Utilize analytical skills to identify patterns and irregularities to determine action required based on established procedures
• Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
• Collaborate with cross-functional teams to enhance fraud prevention strategies for projects

Requirements

• High school diploma or GED
• 1 year or more of fraud or investigations experience
• Strong understanding of the customer service experience
• Analytical and solutions-oriented mindset
• Computer experience
• Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)

Qualifications

• None specified

Skills

• None specified

Benefits

• Base wage of $21 per hour plus performance bonus opportunities
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Pay

• $21 per hour

Schedule

• Not specified