Fraud Prevention Representative

Primary Responsibilities

• Performs fraud review for any orders that are designated for review within our systems.
• Reviews flagged accounts using resources to mitigate risks.
• Determines if transactions are legitimate and should be processed or if they are fraudulent and should be cancelled and refunded, stopped from shipment or transit.
• Approve any orders that are legitimate in a timely manner so these orders are not delayed in shipping.
• Mark any fraudulent orders in our systems for further review/reject upon identifying the fraudulent orders along with associated order metrics to prevent associates.
• Work with Menards Security Team, Merchandising, and Operations teams and stores to coordinate our efforts to prevent fraud online and in Menard stores.
• Report on fraud trends on a weekly basis to the E-Commerce Fraud Prevention Team Lead.
• Maintain a zero false-positive on mitigation and low chargeback balance stemming from reviewed orders.
• Utilize Menards provided programs, third party software and external websites.
• Need to be able to work independently to resolve minor issues and know when to escalate to involve E-Fraud Prevention Team Lead and/or E-Commerce General Manager.
• Respond to fraud related issues including emails and telephone calls.
• Able to train Guest Service Representatives to be aware of potential fraudulent inquiries and or transactions.

Skills/Requirements

• Ability to communicate in a professional and articulate manner, both verbally and written.
• Ability to solve difficult problems and come up with effective solutions.
• Ability to plan and organize work in an efficient manner.
• Must be detail oriented.
• Must be willing to work occasional overtime & occasional weekends.
• Must be able to work both independently and on a team.
• Must be able to set priorities and hit strict deadlines.
• Must be proficient with Microsoft Excel, Word, Outlook.
• Willingness to relocate to Eau Claire, WI.