Fraud Detection Representative- Remote

About the role

The Fraud Detection Agent I position at Velera is a critical role within the company's Call Centers. This role is designed for those with a minimum of six months of experience in customer service or call center experience, and one year of experience in fraud detection and/or fraud investigation. The ideal candidate should have a high school diploma or equivalent, along with some post-high school education.

Responsibilities

• Takes incoming and outbound calls.
• Navigates tools and resources to properly address case inquiries.
• Maintains a high level of service with members and meets performance targets.
• Communicate trends and training opportunities to management.
• Maintains composure and demonstrates a calm, professional position while adapting to difficult situations.
• Develops and maintains productive working relationships with team members.
• Promotes and maintains a positive, professional image of Velera's Call Centers.
• Participates in skills and procedure training.

Requirements

• A secure home office environment.
• A proven and reliable private internet connection.
• Access to a smart device (phone or tablet).
• Ability to lift up to 25 pounds occasionally.

Qualifications

• Minimum six months experience in a customer service or call center experience preferred.
• Minimum of one year experience in fraud detection and/or fraud investigation preferred.
• High school diploma or equivalent.
• Some post high school education desirable.

Skills

• Basic Computer Skills using Word, Excel, Outlook.
• Strong customer service skills.
• Fraud Detection case processing application.
• Main queue collection.
• Starstation3270.
• Springboard.
• Separate Entity.
• FTQVIP, Travel Strat Queue.
• Clear verbal communication, written communication, and reading comprehension in English.
• Ability to accurately interpret information and demonstrate problem solving and analytical thinking skills.

Benefits

• Competitive wages.
• Medical with telemedicine.
• Dental and Vision.
• Basic and Optional Life Insurance.
• Paid Time Off (PTO).
• Maternity, Parental, Family Care.
• Community Volunteer Time Off.
• 12 Paid Holidays.
• Company Paid Disability Insurance.
• 401k (with employer match).
• Health Savings Accounts (HSA) with company provided contributions.
• Flexible Spending Accounts (FSA).
• Supplemental Insurance.
• Mental Health and Well-being: Employee Assistance Program (EAP).
• Tuition Reimbursement.
• Wellness program.

Pay and Schedule

• Starting Pay: $18.41.
• Pay Rate: $18.41/hour.
• This is the established hiring rate for the position.
• Additional compensation opportunities may be available through performance bonuses, shift differentials, and language differentials.

Benefits

• Great Work/Life Benefits!
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Company Information

• Velera is an Equal Opportunity Employer.
• We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
• Velera is an E-Verify Employer.
• For information regarding your Right To Work, please click here.

Application Instructions

This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.