Fraud Risk Specialist Representative

About Us

Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!

Responsibilities

• Provide support to branch and department staff regarding escalation of fraud issues
• Responsible for operational activities including processing plastic card fraud and dispute affidavits, and chargebacks
• Manage incoming debit card fraud, debit card non-fraud, debit ATM disputes and paperless claims
• Responsible for proper management and use of fraud monitoring system
• Utilize the Fraud system for alerts and case review
• Process all claims in a timely manner, according to REG E guidelines
• Provide debit card support to staff and members by performing card maintenance to ensure satisfactory or higher Reg E results
• Review monitoring reports daily for possible fraudulent activity
• Handle incoming calls, instant messages, and emails in a timely manner meeting membership service standards
• Handle all proper maintenance of general ledger accounts and record keeping
• Provide administrative support to the department as needed
• Work with management to meet organizational goals and objectives

Requirements

• Minimum of six months of similar or related experience
• Able to type 50 WPM
• High school diploma or equivalent
• Strong attention to detail and problem-solving skills
• Ability to handle sensitive information with discretion
• Ability to manage multiple tasks and prioritize effectively

Qualifications

• Experience in fraud detection, prevention, or security within financial services (preferred)
• Familiarity with REG E guidelines and fraud regulations (preferred)
• Knowledge of online banking, mobile banking, and wire transfer protocols (preferred)

Benefits

• Generous Paid Time Off Policy: Up to 15 days in 1st year of service (increases with tenure)
• VTO (Volunteer Time Off): Up to 16 hours yearly
• 401(k) plan with 7% company match
• Health, Dental, and Vision Insurance
• Health Savings Account with Employer Contribution Available
• Free Vision Insurance
• Life and Disability Insurance provided by the Credit Union with Optional Supplemental Coverage Available
• Educational Assistance

Pay

$20.00 - $25.00 per hour depending on experience