Fraud Protection Specialist

About the role

This individual will be an analyst within the ATM/Mobile deposit group, which is a function of the Deposit Fraud Department. They will be responsible for monitoring ATM/Mobile hold reports and Early Warning reports, evaluating account activity, placing/extending account holds where necessary, and documenting findings. Additionally, they will conduct research/reviews on transactions indicative of potential fraud and customer relationship risk, ensuring appropriate actions are taken to minimize fraud risk.

Responsibilities

• Assist in the review of daily workflow to optimize time and reduce false positive reviews.
• Conduct complex account research to ensure fraud mitigation.
• Maintain thorough knowledge of bank applications/transaction processing, particularly depository applications.
• Work under pressure and identify and escalate systemic issues or process breakdowns.
• Resolve systemic issues and process breakdowns as needed.
• Meet deadlines and work independently with minimal supervision.
• Define and implement workflow, and demonstrate strong interpersonal skills.
• Use Microsoft Excel and Access, and communicate effectively both verbally and in writing.
• Apply strong critical thinking and analytical skills to address potential fraud and customer relationship risks.

Requirements

• 2 - 3 years banking operations experience preferred.
• Fraud experience preferred.
• Thorough knowledge of bank applications/transaction processing preferred (particularly depository applications).
• Ability to work under pressure.
• Ability to identify and escalate systemic issues and/or process breakdowns.
• Ability to assist in resolving systemic issues and/or process breakdowns.
• Ability to meet deadlines.
• Ability to work independently with minimal supervision.
• To define and implement workflow.
• To demonstrate strong interpersonal skills.
• To use Microsoft Excel and Access.
• To communicate effectively both verbally and in writing.
• To apply strong critical thinking and analytical skills.

Qualifications

Preferred qualifications include:

• Knowledge of Microsoft Excel and Access.
• Strong verbal and written communication skills.
• Strong critical thinking skills.
• Strong analytical skills.

Skills

The ideal candidate should possess:

• Strong analytical skills.
• Ability to work independently with minimal supervision.
• Knowledge of Microsoft Excel and Access.
• Strong verbal and written communication skills.
• Strong critical thinking skills.

Benefits

First Horizon Corporation offers a comprehensive benefits package including:

• Medical with wellness incentives, dental, and vision.
• HSA with company match.
• Maternity and parental leave.
• Tuition reimbursement.
• Mentor program.
• 401(k) with 6% match.

For more information, visit www.FirstHorizon.com.