Fraud Specialist

About Our Client

The organization operates in the financial services industry, partnering with financial institutions to strengthen communities and protect customers. It addresses challenges in fraud prevention and customer service by providing trusted support and innovative solutions with a strong emphasis on customer care. While national in scope, the organization maintains a small-company culture focused on employee growth, collaboration, and development.

About the Opportunity

The Fraud Specialist works in a call center environment to identify, verify, and help prevent fraudulent activity involving cardholder accounts. This role plays an important part in protecting financial institutions and their customers by investigating suspicious debit card transactions and helping mitigate financial risk. The position contributes to transaction security while maintaining a professional and positive customer experience.

Responsibilities

• Receive inbound and make outbound calls to cardholders to verify suspicious debit card activity.
• Develop a strong understanding of fraud case management processes and the organization's fraud detection system.
• Identify emerging fraud trends and assist with efforts to prevent and mitigate fraudulent transactions.
• Interact professionally and respectfully with cardholders, financial institutions, and internal teams.
• Maintain accurate and timely case information in accordance with established procedures.
• Follow fraud prevention protocols and escalate issues when appropriate.
• Meet established productivity, quality, and service-level expectations.

Requirements

• Experience in banking, financial services, or fraud detection is helpful but not required.
• Proven reliability and dependability in a metrics-driven environment.
• Ability to work effectively in a fast-paced inbound and outbound call center.
• Positive and professional attitude with a strong commitment to customer service.
• Passion for contributing to organizational improvement and achieving team goals.
• Proficiency with Microsoft Office applications.
• Ability to multitask across multiple screens while typing and communicating with cardholders and financial institutions.
• Strong attention to detail and ability to handle sensitive financial information professionally.

Pay

Starting pay of $20.00 per hour plus applicable shift differential. Additional compensation may be available for bilingual employees.

Benefits

• Monthly incentive pay and annual employee bonus program.
• Supportive, collaborative, inclusive, and diverse work environment.
• Career learning, development, and growth opportunities.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Flexible Spending Accounts and Health Savings Accounts.
• Employer-paid life insurance and short- and long-term disability coverage.
• Paid time off, including PTO, VTO, paid parental leave, and company holidays.
• Educational assistance and professional certification bonus program.