Account Specialist

Description ACTIA Corporation has been manufacturing quality vehicle electronics and diagnostic equipment for growing markets such as Off-Highway, Bus & Coach, Truck & Fleet, Marine and Specialty Vehicles for over 30 years. ACTIA Group is an international group based in Toulouse, France. We are currently looking for an Account Specialist to join our team in Elkhart, IN. The Account Specialist coordinates internal customer account activities for select groups of Customers and assists Director of Business Development with special projects and customer/service support. Job Specific Competencies Customer Account Management Enters new orders, daily and weeklyProcesses order amendments Expedites ordersResolves late shipments by reviewing order backlogProcesses credit card transactionsConfirms customer orders, pricing and delivery datesAdvises customers on expedite feesMaintains and Responds to all correspondenceInvestigates and resolves problem deliveriesEnters and maintains customer and sales dataPrepares reports as requestedProvides instruction for account coverage in the event of absence/vacationUpdates Vendor sites and websites for customersIssues Return Goods Authorizations and Credit Memos as needed Forecasting Reviews, enters and updates customer forecasts, as well as reporting any changes to Accounting Manager and Sales ManagerAnalyses customer forecasts to ensure no duplication of material planningAccountable for maintaining accuracy of customer forecasts, including entry and cancellation.Reviews assigned customer forecasts weeklyContacts customer for clarification or resolution of discrepancies in forecasts Production/New Parts Initiates product price quotes in collaboration with Sales representatives or Dir. Business Development.Maintains part price information, including EAU/MOQReviews feasibility and quotes on new productsAnalyzes RFQ’s and makes recommendations to Sales on business case Service Pricing Reviews and compiles information on production end of life itemsReviews and implements price changes from production to service pricing Collaboration Collaborates with Purchasing, Sales and Engineering for blue planner item entryCollaborates with Outside Sales Representatives on account activitiesCollaborates with shipping departmentParticipates in meetings with Production, Purchasing and Engineering to monitor order progress and resolution of shortages/late shipments Legal Compliance Ensure legal compliance with state, federal and OSHA requirementsEnsure ISO procedures are followedMaintain compliance with all company policies and procedures Requirements Minimum Qualifications and Education: High School Diploma or equivalent Excellent verbal and written communication skillsExcellent computer skillsDemonstrates high proficiency with Microsoft Office products, especially Excel.Strong analytical skillsAbility to apply logical reasoningAttention to DetailSelf Motivated Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. ACTIA Corporation is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: ACTIA is committed to the principle of equal employment opportunity for all employees and t providing employees with a work environment free of discrimination and harassment. All employment decisions at ACTIA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ACTIA will not tolerate discrimination or harassment based on any of these characteristics. Benefits A commitment to excellence and hard work will be rewarded with a competitive salary, career advancement opportunities, and an excellent benefits package which includes: Medical, Dental and Vision coverage Life and Disability insurance HSA Match 401(k) Plan Paid Holidays Generous paid time off policy. A flexible Schedule. Employee Gym on site!