Franchise Support Coordinator

Benefits

• Health insurance
• Paid time off
• 401(k)
• 401(k) matching
• Dental insurance

What You Will Do

• Coordinate schedules, meetings, communications, records, and department processes
• Prepare meeting agendas, capture notes and action items, and distribute follow-up communications
• Support the planning and execution of department meetings, training sessions, annual meetings, and special events
• Organize and maintain department files, records, documentation, and shared resources
• Respond to routine questions regarding department processes, resources, and timelines
• Provide administrative support related to franchisee onboarding, operational processes, and department initiatives
• Assist with vendor communications, maintain vendor records, and support contract administration activities
• Process purchase orders, invoices, expense reports, and other department documentation
• Facilitate the routing and tracking of documents, approvals, and cross-functional requests
• Support communication and resource distribution to franchise owners

Who We Are Looking For

• Associate's degree required; bachelor's degree in Business Administration, Communications, or a related field preferred
• 1+ years of administrative, coordinator, customer service, or office support experience
• Experience in a franchise, multi-unit, or professional services environment preferred
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Effective verbal and written communication skills with a professional and customer-focused approach
• Proficiency in Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint
• Ability to maintain confidentiality and handle sensitive information with discretion and integrity
• Strong attention to detail and commitment to accuracy
• Collaborative team player who is dependable, responsive, and follows through on commitments
• Ability to adapt to changing priorities in a fast-paced environment