Commercial Support Coordinator

Responsibilities

• Processing and responding to daily e-mail correspondence from internal and external clients
• Professionally and courteously fielding telephone calls from clients and customer service agents
• Understanding the commercial lines insurance industry
• Processing client updates, payments and client calls
• Maintaining an average of 120 pieces of mail processed daily
• Reviewing and processing all e-mail and debtor mail inquiries, notating debtor account content, evaluating whether client contact is necessary for resolution, and following procedures outlined in the commercial support manual
• Participating in various problem-solving and decision-making activities
• Filing, faxing and preparing mails/e‑mails
• Taking on additional responsibilities as needed

Qualifications

• Minimum of six (6) months of collection experience
• Strong interpersonal and verbal communication skills
• Demonstrates consistency, accuracy, sound judgment, follow‑through and attention to detail
• Ability to promote a professional, team‑oriented, and positive attitude at all times
• Maintains knowledge and compliance with all FDCPA and state laws
• Ability to read and interpret information in written form and from a computer monitor
• Ability to learn specific software used to perform the job including: Microsoft Office, Application Xtender (Document Manager), etc.
• Basic math and written communication skills
• Moderate typing skills (at least 35 WPM)
• Coachable: receptive to feedback, willing to learn, embraces continuous improvement and responsive to change
• Ability to maintain a predictable and consistent full‑time work schedule

Education

High school diploma or equivalent required (college degree preferred).