Commercial Service Coordinator

About the role

Atronic Alarms has protected commercial businesses across the Kansas City area for over 40 years. We're growing, and we need an organized, customer-focused Commercial Service Coordinator to be the hub connecting our clients, technicians, and vendors.

Responsibilities

• Be the first point of contact for commercial clients — calls, emails, and texts
• Schedule installations, service calls, and routine system inspections
• Cookordinate with vendors and technicians to keep jobs on track
• Provide basic technical support (toggling chimes, silencing keypads, pulling system reports)
• Monitor system health alerts and get ahead of issues before they become problems
• Start by reviewing the day's schedule and clearing any conflicts, then move into following up on overnight service tickets, helping clients troubleshoot, and booking new jobs as they come in
• Throughout the day you're coordinating with field technicians to make sure the right people and parts are in the right place — closing the loop so nothing falls through the cracks

Requirements

• 3+ years of coordinating, customer service, or dispatching experience
• Experience in a service or installation environment is a plus
• Strong organizers who excel at prioritizing, multitasking, and meeting deadlines
• Detail-oriented communicators who learn quickly and stay current with new security technologies
• Ability to troubleshoot both technical and administrative inquiries