Commercial Service Coordinator

Description Commercial Service Coordinator – Security, Access, CCTV & Fire Systems Kansas City, MO | Full-Time | Monday–Friday, 8am–5pm Atronic Alarms has protected commercial businesses across the Kansas City area for over 40 years. We're growing, and we need an organized, customer-focused Commercial Service Coordinator to be the hub connecting our clients, technicians, and vendors. What You'll Do Be the first point of contact for commercial clients — calls, emails, and textsSchedule installations, service calls, and routine system inspectionsCoordinate with vendors and technicians to keep jobs on trackProvide basic technical support (toggling chimes, silencing keypads, pulling system reports)Monitor system health alerts and get ahead of issues before they become problems A Typical Day You'll start by reviewing the day's schedule and clearing any conflicts, then move into following up on overnight service tickets, helping clients troubleshoot, and booking new jobs as they come in. Throughout the day you're coordinating with field technicians to make sure the right people and parts are in the right place — closing the loop so nothing falls through the cracks. Required What You Bring Strong multitasking and prioritization skills — you keep moving parts organizedClear, professional communication, written and verbalComfort learning new software/technology on the job Nice To Have Experience in a field service, installation, or trades-adjacent industryExperience in service coordination, dispatching, or customer serviceFamiliarity with security, fire, or low-voltage systems Why Atronic Pay & Stability: Consistent Monday–Friday daytime schedule, no nights/weekendsHealth Coverage: Atronic covers 75% of Medical, Dental, Vision, Life & Disability premiumsRetirement: 401(k) with company matchTime Off: 8 paid holidays + PTOGrowth: We promote from within — this role is a launchpad, not a ceilingCulture: Team lunches, outings, and recognition events for a team that's been around 40+ years and isn't going anywhere Ready to be the calm, organized center of a busy commercial service team? Apply today. Requirements 3+ years of coordinating, customer service, or dispatching experienceExperience in a service or installation environment is a plusStrong organizers who excel at prioritizing, multitasking, and meeting deadlinesDetail-oriented communicators who learn quickly and stay current with new security technologiesAbility to troubleshoot both technical and administrative inquiries