Support Team Coordinator

About the role

The Support Team Coordinator at GoHiya will take ownership of workflow control within inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations. What matters most is dependable workflow control: clean records, explicit ownership, timely escalation, and fewer downstream fixes.

Qualifications

• Use Support Team Coordinator Documentation and Process Documentation confidently when carrying out support team coordination within contact center operations.
• Apply Scheduling without losing track of exceptions, owners, or deadlines tied to support team coordination within contact center operations.
• Document Follow-Up decisions clearly enough that another teammate can follow the reasoning behind support team coordination within contact center operations.
• Use sound judgment around Project Support, especially when support team coordination within contact center operations requires escalation instead of assumption.

Responsibilities

• Coordinate the Support Team workflow by helping the team route work to the correct next step.
• Review the Support Team workflow by helping the team track unresolved exceptions through closure.
• Maintain the Support Team workflow by helping the team document process issues that repeatedly slow execution.
• Track the Support Team workflow by helping the team keep recurring work organized by owner and status.
• Own the Support Team workflow by helping the team check incoming requests for completeness.

Pay

Base salary: $42,000–$62,000 per year.

Schedule

Full-time, 100% remote within the United States.