Team Lead Support Coordinator

Duties And Responsibilities

• Supervises the Coordinators activities such as creating cases; assessment screening; admission events; creating referral events within the MIS system; receiving and processing incoming correspondence; preparing and processing outgoing correspondence to members, providers and community organizations.
• Oversees, analyzes, and coordinates team members daily activities to ensure that departmental productivity goals are met in regards to quality, timeliness, accuracy, and consistency of medical decisions.
• Ensures a team atmosphere that fosters open communication, collaboration, ownership, and empowerment to make decisions.
• Coaches and manages review of staff performance.
• Supports continuous improvement and quality initiatives that improve processes across departments.
• Additional duties as assigned.

Minimum Qualifications

• A High School Diploma or GED
• Work experience requiring written and verbal communication that is clear, concise, grammatically correct, and professional
• Proficient in Microsoft Office Suite applications including Excel, Word, Power Point and Outlook

Preferred Qualifications

• Associate’s degree
• Excellent communication, time management, critical thinking, and problem solving skills
• Supervisory, training, or management experience
• Demonstrated ability to allocate, monitor, and control resources while delegating and monitoring workloads
• Demonstrated ability to manage large caseloads in work in a fast-paced environment while building and enhancing team productivity
• Demonstrated professionalism and leadership skills along with the ability to develop, direct, and support staff
• Familiarity with PHI systems

Regulatory or Compliance Activities

Ensures all Support Coordinator work is compliant with state and federal regulatory guidelines.

Hiring Range

Greater New York City Area (NY, NJ, CT residents): $58,900 - $80,070
All Other Locations (within approved locations): $51,000 - $74,880

Benefits

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements).