Frame Manager

About the role

Lead and coach a team of framers focusing on building customer relationships while creating custom framing solutions for art. Drive custom framing sales and assist customers in crafting memorable framing solutions.

Responsibilities

• Lead and manage team adherence to Standard Operating Procedures (SOP’s) and company programs to ensure compliance with applicable laws and requirements.
• Coach and develop the team to sell effectively.
• Plan and deliver high-quality custom framing solutions to customers on time, collaborating with the Store Manager.
• Achieve individual and team Key Performance Indicators (KPI’s).
• Manage inventory and execute shrink and safety programs as assigned.
• Serve as Manager on Duty (MOD), assisting with interviewing, on-boarding, and training new team members.
• Participate in the truck un-load and stocking processes, ensuring compliance with standards and budget.
• Follow Standard Operating Procedures (SOPs) and maintain a safe work environment.
• Engage with customers, help locate products, and provide solutions.
• Support Omni-channel processes as needed.

Requirements

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience preferred.
• Experience leading a sales team.

Qualifications

• Regular bending, lifting, carrying, reaching, and stretching.
• Standing for long periods.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.

Skills

• Customer service skills.
• Team leadership and coaching skills.
• Problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.

Benefits

Michaels offers a comprehensive benefits package including:

• 401(k) with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telerehabilitation services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Voluntary insurance options

Pay

Competitive compensation based on experience and qualifications.

Schedule

Nights, weekends, and early mornings may be required.