Frame Manager

About the role

Lead and coach a team of framers focusing on building customer relationships while creating custom framing solutions for art.

Responsibilities

• Drive custom framing sales and assist customers in creating memorable framing solutions for their art.
• Develop and coach the team to sell effectively.
• Plan workload in partnership with the Store Manager to deliver high-quality custom framing solutions on time.
• Achieve and manage team KPIs, including sales and production workload.
• Manage inventory and execute shrink and safety programs as assigned.
• Serve as Manager on Duty (MOD).
• Interview, onboard, coach, observe, and train new Team members; support Talent Development activities; participate in Performance Management activities.
• Collaborate with MODs daily on framing and other tasks.
• Interact positively with colleagues and customers, maintaining a respectful and positive attitude.
• Follow Standard Operating Procedures (SOPs) and ensure a safe work environment.
• Perform necessary tasks such as unloading trucks, stocking, and assisting customers.
• Participate in truck unloading and stocking processes to meet budgetary and operational standards.

Requirements

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience preferred.
• Experience leading a sales team.
• Regular bending, lifting, carrying, reaching, stretching, standing for long periods, moving throughout the store, and accessing high shelves by ladder or similar equipment.

Qualifications

• High school diploma or equivalent.
• Experience in a customer-facing role.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.

Skills

• Customer service skills.
• Problem-solving abilities.
• Time management and organizational skills.
• Ability to work flexible hours, including evenings, weekends, and early mornings.

Benefits

The Michaels Companies, Inc. offers a comprehensive benefits package including health insurance, paid time off, tuition assistance, employee discounts, and more. For more details, visit mikbenefits.com.

Pay

$16.00 - $22.20 per hour.

Schedule

Flexible schedule to accommodate customer needs, including evenings, weekends, and early mornings.