Frames Manager

Brief Description

Dr. Tavel Optical Group is a family-owned and operated company with 29 locations throughout Indiana. We help Hoosiers see better by providing affordable eye care, designer eyewear, and exceptional customer service. Our state-of-the-art optical laboratory is at the heart of that mission.

Daily Responsibilities

• Lead the day-to-day operations of the Frames Department, ensuring workflow remains organized, efficient, and aligned with daily production goals.
• Inspire, coach, and develop a high-performing team by providing ongoing feedback, accountability, mentoring, and professional development.
• Plan, prioritize, and delegate work effectively to maximize productivity while supporting employee growth and development.
• Monitor department performance and proactively identify opportunities to improve efficiency, quality, and service.
• Provide operational support by assisting with departmental functions as business needs require, including pulling frames, inventory management, and order processing.
• Manage frame inventory across the distribution center and retail locations to maintain appropriate stock levels and product availability.
• Partner with vendors to resolve open orders, inventory concerns, and supply chain issues.
• Cook up frame swaps, inventory initiatives, and special projects with department leadership and cross-functional teams.
• Maintain and update frame information across multiple software systems, ensuring product accuracy and data integrity.
• Troubleshoot inventory, system, and patient order issues while providing exceptional support to retail offices and internal departments.
• Collaborate with laboratory leadership to evaluate existing workflows, identify process improvements, and implement innovative operational solutions.
• Serve as a knowledgeable resource for team members by answering questions, resolving escalated concerns, and supporting cross-department collaboration.
• Anticipate operational challenges, exercise sound judgment, and recognize when leadership partnership or escalation is needed to keep work moving forward.
• Complete leadership responsibilities including scheduling, timecard approvals, coaching conversations, performance evaluations, corrective action, and employee development.
• Support organizational initiatives and complete additional projects as assigned.

Qualifications

• Previous leadership experience with a demonstrated ability to develop, coach, and lead high-performing teams.
• Experience managing inventory, operations, logistics, manufacturing, or distribution processes, preferably within an optical, healthcare, retail, or production environment.
• Strong organizational, planning, and project management skills with the ability to balance multiple priorities.
• Demonstrated problem-solving skills with the ability to analyze situations and implement practical solutions.
• Experience improving workflows, increasing efficiency, or leading operational process improvements.
• Strong technical aptitude with proficiency in Microsoft Office and the ability to quickly learn new software systems.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating effectively across multiple departments.
• Ability to stand for extended periods and lift up to 25 pounds.