Custom Frame Manager

About the role

Lead and coach a team of framers focusing on building customer relationships and creating custom framing solutions for art.

Responsibilities

• Drive custom framing sales and assist customers in creating memorable framing solutions for their art.
• Develop and coach the team on selling behaviors.
• Plan workload in partnership with the Store Manager to deliver high-quality custom framing solutions on time.
• Achieve and manage team KPIs, including sales and production workload planning.
• Manage inventory and execute shrink and safety programs as assigned.
• Serve as Manager on Duty (MOD).
• Support the on-boarding, coaching, observing, and training of new Team members; participate in performance management activities.
• Interact positively with colleagues and customers, promoting the organization's vision and values.
• Participate in truck unloading and stocking processes, ensuring compliance with standards and budget.
• Follow Standard Operating Procedures (SOPs) and maintain a safe work environment.
• Help customers, locate products, and provide solutions.
• Assist with Omni-channel processes as needed.

Requirements

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience preferred.
• Experience leading a sales team.

Qualifications

• Regular bending, lifting, carrying, reaching, and stretching.
• Standing for long periods.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.

Skills

• Customer service skills.
• Team leadership and coaching skills.
• Inventory management.
• Performance management.
• Compliance with company policies and SOPs.

Benefits

Michaels offers a comprehensive benefits package including health insurance, paid time off, tuition assistance, employee discounts, and more. For more details, visit www.michaels.com.

Pay

Compensation is commensurate with experience.

Schedule

Work hours include nights, weekends, and early mornings.