Founding CX Lead ($120k-$180k + Equity) at Grw AI

Job Description

• Own the end-to-end customer lifecycle, including onboarding, activation, and retention, while building the analytics layer to identify at-risk accounts and expansion signals.
• Triage technical issues and bugs, leveraging AI software agents to resolve simpler problems independently and providing a high-touch communication experience for complex fixes.
• Collaborate directly with engineering and product teams to synthesize customer feedback into actionable product requirements that shape the future of Taylor.

Why this role is remarkable

• Join as employee #8-10 with significant founding-team equity (up to 1.0%) at a pre-Series A startup experiencing record product engagement and customer love.
• Work alongside founders and Cambridge-trained engineers in an AI-native environment where you use AI tools like Cursor to fix bugs and ship features yourself.
• Create the CX playbook from zero—avoiding the "named-account trap" and enterprise QBR rituals—to create a programmatic, scalable function for high-growth customers.

Qualifications

• A strong B2B SaaS background in CX or CS, specifically within SMB or PLG motions rather than traditional enterprise account management.
• Demonstrates high technical curiosity and proficiency, including the ability to write SQL, build dashboards, and investigate product issues without constant engineering oversight.
• Possesses a builder's mindset with the agency to create scalable systems and programs from scratch in a fast-paced, in-office San Francisco startup environment.

Skills

• Strong problem-solving skills and the ability to triage technical issues.
• Experience in building scalable systems and programs from scratch.
• Ability to work effectively with cross-functional teams, including engineering and product teams.

Benefits

• Significant founding-team equity (up to 1.0%) at a pre-Series A startup.
• Opportunity to work alongside founders and Cambridge-trained engineers in an AI-native environment.
• Fast-paced, in-office San Francisco startup environment.

Schedule

Full-time

Pay

$120k-$180k + Equity

Company Description

Grw AI is a San Francisco-based AI startup backed by NextView, Precursor, and Alumni Ventures. We're building Taylor, an AI teammate that automates high-performance sales operations for companies ranging from startups to public enterprises. Led by founders with Cambridge ML backgrounds, we are a fast-moving, AI-native team of under 10 people.