Food Runner / Pearl Restaurant at the Oyster Point Hotel

Day shift / 8am-3pm

Pay

Starting at $10.00 per hour plus tips (guaranteed minimum of $15.13 per hour, inclusive of tips).

Responsibilities

• Deliver food orders from the kitchen to guest tables rapidly and accurately.
• Maintain cleanliness of the expediting line and organization of order tickets.
• Communicate effectively with Dining Room Manager, Servers, Host/Hostess, and Kitchen team.
• Deliver carryout and room service orders.
• Serve all food menu items in accordance with company standards, in a professional, courteous manner.
• Lift and carry multiple plates from kitchen to dining room.
• Understand and memorize table numbers and seat positions for accurate delivery.
• Demonstrate comprehensive knowledge of all menu items.
• Approach guests at table with a smile and a warm, sincere greeting.
• Perform calmly and effectively under stressful conditions.
• Promote an atmosphere of teamwork by assisting co-workers.
• Adhere to sanitation and safety policies to protect the establishment and guests.
• Maintain effective communication with Manager and fellow teammates.
• Demonstrate patience, empathy, and sincere hospitality with internal and external guests.
• Prepare expediting line of all established side work prior to the start of service.
• Organize order tickets to foster timeliness and accuracy of delivery.
• Verify menu items on food tray match order tickets, noting any special requests.
• Ensure all menu items leave the kitchen with appropriate sides and accompaniments.
• Serve food from the right in a clockwise motion and clear from the left, serving ladies first.
• Recognize seat one as the seat closest to entry for accurate food delivery.
• Maintain effective communication between manager, service staff, and kitchen throughout service.
• Ensure accuracy of menu items and inform server of any guest dissatisfaction.
• Assist servers, bartenders, and managers whenever necessary.
• Complete all assigned closing side work duties.

Requirements

• 1 year of A la Carte experience in a Food & Beverage Operation, Country Club, or Full-Service Restaurant.
• Excellent written and oral communication skills.
• Excellent customer service and people skills.
• Ability to remain calm under pressure.
• Pleasant, helpful, friendly, outgoing, and courteous demeanor with guests and co-workers.
• Professional appearance by wearing approved uniform and name tag.
• Ability to multitask and work well in a high-volume environment.
• Dependable team player with a successful record of work attendance.
• Ability to listen and communicate effectively.
• Ability to handle guest concerns in a tactful and caring manner.
• Ability to stand or walk for extended periods of time.
• Ability to reach, lift, bend, and carry heavy objects.
• Flexibility to work varied shifts including nights and weekends.
• Previous experience working in the food-service industry.

Physical Requirements

• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to climb stairs, bend, reach above shoulders, kneel, twist, and grip items.
• Must be able to stand and walk for extended periods of time.
• Must be able to respond to visual and auditory cues (e.g., telephone).
• Ability to push and/or pull equipment weighing up to 50 lbs.
• Ability to lift and carry objects weighing an average of 25-50 pounds.
• Ability to extend arms overhead to perform various technical tasks.
• Ability to work in confined spaces and under varying temperature extremes.