Food Retail Brand Location Manager

About the role

Management position responsible for developing and executing retail dining solutions to meet customer needs and tastes, overseeing and managing dining operations where customers order prepared food from a menu.

Responsibilities

• Leverage Aramark's coaching model to engage and develop team members to their fullest potential.
• Ensure individual and team performance meets objectives and client expectations.
• Maintain safety and sanitation standards in all operations.
• Maintain effective client and customer rapport for mutually beneficial business relationships.
• Identify client needs and communicate operational progress.
• Complete and maintain profit and loss statements; deliver client and company financial targets.
• Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins.
• Create value through efficient operations, appropriate cost controls, and profit management.
• Comply with Operational Excellence fundamentals by meeting and maintaining food and labor initiatives.
• Ensure the entire team is trained and able to execute.
• Supervise team regarding production, quality, and control.
• Maintain a safe and healthy environment for clients, customers, and employees.
• Primarily responsible for food service at an assigned retail food location.
• Assist manager in establishing and maintaining systems and procedures for ordering, receiving, storing, preparing, and serving food & related products, as well as menu planning & development.
• Ensure sanitation and safety requirements are met in respective areas.
• Directly supervise two or more employees with responsibility for hiring, discipline, performance reviews, and initiating pay increases.
• Assist in location forecast and accounting.
• Conduct periodic inventory; maintain records to comply with Aramark, government, and accrediting agency standards.
• Coordinate activities with other internal departments.
• Interface with vendors and key service users within client organization.
• Manage Front of House (Cafeteria, Food Court, Quick Service) dining operations.
• Develop and implement retail services plans to improve service, quality, and profitability of service areas.
• Maintain effective working relationships with other departments to provide a unified retail experience for customers.
• Adapt to changing job duties as needed to meet commitments.

Qualifications

• At least 4 years of experience.
• 1–3 years of experience in a management role.
• Previous experience in retail required.
• Bachelor's degree or equivalent experience.
• Strong communication skills.
• Ability to lift, carry, push, and pull up to 50 lb occasionally.
• Ability to stand for extended periods of time.
• Ability to demonstrate excellent customer service using Aramark's standard service model.

Skills

• Coaching and team development.
• Performance management and goal achievement.
• Food safety and sanitation compliance.
• Financial management, including profit and loss reporting.
• Operational efficiency and cost control.
• Inventory management and record‑keeping.
• Vendor and cross‑department coordination.
• Customer service excellence.
• Physical stamina for standing and handling moderate loads.

About Aramark

Aramark serves millions of guests daily through food and facilities in 15 countries. Rooted in service and united by purpose, the company strives to make a positive impact for employees, customers, partners, communities, and the planet. Aramark is committed to equal employment opportunity and fostering professional growth.