Food & Beverage Supervisor@Dunhill Hotel, Charlotte

About the role

The Food & Beverage Supervisor plays an important role in running the food and beverage outlets that service the hotel. The supervisor plans and seeks business opportunities, increases property F&B revenue while assisting with managing costs, and ensures guests are satisfied with their dining experience.

Responsibilities

• Advocate service excellence and teamwork to meet and exceed Guest Satisfaction benchmarks for franchisee and SHG business model standards.
• Manage F&B outlets (Restaurant, Catering, Events).
• Assess and understand local market trends and actively solicit new business to increase revenues in all areas of F&B.
• Report and record all activities regarding revenues and cost controls in collaboration with Assistant General Manager/General Manager.
• Train and mentor F&B Associates for growth and development within the values and business culture model of Summit Hospitality Group.
• Work directly with General Manager and Assistant General Manager to ensure adequate resource planning for staffing of F&B Associates.
• Ensure company Policies and Procedures are followed.
• Enforce company safety/security policies.
• Record and maintain all required customer, Associate, vendor, and company reports.
• Control costs for Food & Beverage.
• Train and mentor Associates regarding performance standards and guidance for growth within the company organization.
• Attend daily operational meetings as applicable to Food & Beverage.
• Complete brand-required training.
• Duties are subject to change and additional responsibilities/tasks may be assigned as needed.

Schedule

The expectations of this position require a 31–40-hour work week which includes weekends/evenings (Saturday and/or Sunday). Hours beyond 40 per week must be approved in advance by your supervisor.

Requirements

• A degree in Hospitality Management with a concentration in Food & Beverage or equivalent work-related experience is preferred.
• Bistro experience preferred.
• Able to lift at least 35 lbs.
• Flexible work schedule with standing, sitting, and movement during events.

Work Environment

Hotel property, all Food & Beverage outlets. Occasional travel to other corporate properties for training, relief duty, and corporate meetings.