Food & Beverage Supervisor

Responsibilities

• Greet guests in a friendly and courteous manner; explain specials and restaurant promotions.
• Check station before, during, and after shift for proper set-up and cleanliness.
• Record guest orders, repeat them for accuracy, and input into the Point of Sale system to inform the kitchen.
• Retrieve orders from the kitchen, confirm accuracy, and deliver to guests with appropriate condiments.
• Abide by all State, Federal, and Corporate liquor regulations regarding serving alcoholic beverages.
• Replenish beverages as necessary and check guest satisfaction.
• Market and serve desserts or specialty coffees upon request.
• Supervise and set up food and beverage preparation and service to ensure compliance with Banquet Event Orders and Catering procedures.
• Perform assigned side work, including replenishing condiments and restocking supplies.
• Complete general cleaning tasks using standard hotel cleaning products to adhere to health standards.
• Present the check to guests promptly.
• Adhere to all company policies, safety, and security procedures.
• Follow department fire prevention and emergency procedures; utilize protective equipment.
• Report unsafe conditions, accidents, injuries, or property damage to supervisor/manager.
• Maintain a neat, clean, and well-groomed appearance per team member standards.
• Perform related duties as requested by supervisor/manager; assist other restaurant personnel as needed.

Requirements

• Knowledge of all State, Federal, and Corporate liquor regulations for serving alcoholic beverages.
• Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
• Familiarity with appropriate table settings and service ware.
• Basic English proficiency to understand customer inquiries and communicate simple instructions.
• Ability to comprehend and apply written product labeling instructions for safe product use.
• Ability to remember, recite, and promote menu items.
• Ability to operate beverage equipment, such as a coffee maker.

Physical Demands

• Ability to transport up to 30 lbs. through crowded areas continuously during the shift.
• Constant standing and walking required.

The hotel operates 24/7, so shift days, starting times, and hours worked may vary weekly.