Food & Beverage Supervisor

About the role

The primary purpose of a Food and Beverage Supervisor is to lead, manage, and support food and beverage operations to ensure smooth operations, exceptional customer service, and the achievement of operational goals. They act as a bridge between management and frontline staff, ensuring that policies and procedures are followed, standards are maintained, and the team is motivated and productive.

Responsibilities

• Assign server, bartender, and busser stations
• Supervise staff to ensure that all tasks are completed on time
• Assist with opening and closing procedures as assigned
• Communicate daily operational needs between management and team members
• Monitor opening, running, and closing side work assignments
• Ensure staff have accurately recorded all tip outs
• Complete end of shift checkout procedures for staff
• Monitor guest service standards and team member interactions
• Evaluate staff performance and provide coaching and training where necessary
• Resolve any customer disputes or complaints

Requirements

• Prior leadership or supervisory experience in food and beverage operations preferred
• A minimum of 3 years’ experience in a similar role
• Ability to work well in a stressful and fast-paced environment
• Excellent problem-solving and conflict management abilities
• Outstanding communication and organizational skills
• Must have flexible schedule to include working weekends and holidays during busy season

Working Conditions/Physical Requirements

• Must be able to independently lift, carry, push, and pull up to fifteen (15) pounds
• Must be willing to work swing shifts, weekends and holidays as directed by management
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
• Must be able to operate general computer equipment including laptop, keyboard, and mouse with ease
• Must be able to walk outside in a variety of weather conditions (rain, wind, heat)
• Must be able to climb stairs, both indoors and outside in a variety of weather conditions (rain, wind, heat)