Food & Beverage Supervisor

About the role

Pier Sixty-Six Resort, South Florida’s beacon of hospitality, is seeking a well-rounded and seasoned Food & Beverage Supervisor to join our lively, entertainment-filled, Latin-influenced family pool café restaurant. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering exceptional customer service. The role reports to the Restaurant General Manager and will assist other F&B outlets as needed.

Responsibilities

• Monitor the bar as well as the indoor and outdoor seating areas of the restaurant in a supervisory capacity, and cross-utilize in other food and beverage outlets as necessary.
• Ensure all guests are assisted by restaurant service staff to provide a flawless welcome and dining experience.
• Fill in whenever needed, ensuring the utmost in guest service while adhering to Forbes standards.
• Handle guest inquiries, complaints, or special requests with professionalism and efficiency.
• Adhere to departmental policies and procedures.
• Ensure smooth service flow and efficient kitchen and front-of-house coordination.
• Address staff concerns and customer feedback to improve overall service and team dynamics.
• Train and motivate staff to ensure the highest standards of service and presentation.
• Maintain cleanliness of the immediate work area and the general property.
• Resolve issues promptly and professionally to maintain high levels of customer satisfaction.
• Maintain complete knowledge of all liquor brands, beers, non-alcoholic selections, correct glassware, and garnishes for beverages and food.

Requirements

• High School Diploma or GED recommended.
• Must be TIPS certified or become certified within 30 days of hire.
• Must have a current Food Handlers card.
• Minimum of one year of supervisor experience in a luxury resort setting is preferred.
• Ability to interact with all associates and guests of the resort.
• Ability to work well in stressful, high-pressure situations.
• Must be able to stand or walk for extended periods of time.
• Must be flexible and available to work days, evenings, weekends, and holidays.
• Ability to work under variable temperature conditions.
• Ability to endure abundant physical movements throughout the work areas.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.