Food & Beverage Supervisor

About the role

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world.

Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career. We’re looking for an enthusiastic Food & Beverage Supervisor to join our team and help deliver outstanding food, drinks, service and experiences across our attraction’s cafés and bars. This is more than a role behind the counter. You’ll be a hands‑on leader, inspiring your team, driving sales, maintaining exceptional food safety and service standards, and helping the wider attraction run smoothly. This is a hands‑on full‑time position in a lively attraction environment.

Responsibilities

• Leading and motivating the F&B team to deliver exceptional, guest‑focused service.
• Overseeing café and/or bar operations, including hot food, Starbucks® coffee, snacks, ice cream and cold beverages.
• Coaching, training and developing team members through feedback, recognition, team building and performance management.
• Creating effective team schedules and forecasting staffing requirements to meet the needs of the business.
• Managing stock, inventory, ordering and wastage to ensure excellent cost control.
• Driving sales and achieving key performance indicators, including spend‑per‑head targets.
• Maintaining outstanding standards of cleanliness, presentation, food preparation and hygiene.
• Ensuring food safety, allergen management, temperature checks and required records are consistently maintained.
• Completing standards audits and ensuring Merlin Food Safety Standards are met or exceeded.
• Ensuring team members hold the appropriate food‑handling qualifications and that required licences and certifications remain up to date.
• Using point‑of‑sale, cost and order‑management systems effectively.
• Resolving guest issues and empowering your team to deliver great guest recovery when things don’t go to plan.
• Working closely with other attraction departments to respond quickly to operational challenges.
• Supporting safe and efficient guest flow and queue management during busy periods.
• Taking Manager‑on‑Duty shifts, overseeing the wider attraction operation and supporting colleagues across departments.
• Championing a positive, inclusive and energetic team culture where people can learn, grow and enjoy the ride.

Qualifications

• At least two years’ experience in food and beverage, such as restaurants, cafés or similar hospitality environments.
• Experience leading or supervising a team.
• A high school diploma or equivalent; a bachelor’s degree is preferred.
• A genuine passion for delivering excellent guest experiences.
• Strong verbal and written communication skills.
• Experience with POS systems and inventory/sales auditing.
• The ability to work collaboratively in a busy, fast‑moving environment.
• Excellent organisation skills and the ability to balance competing priorities.
• A flexible and adaptable approach, with the confidence to introduce and embrace new procedures and