Jobs · Management · Florida

Food & Beverage Supervisor

Accor · Miami, FL · 1 mo ago
ManagementFull-time
We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use
  • for any list of duties/requirements/benefits, and

    for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

    or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to parse the posting. Company Description: a paragraph about Accor. Job Description: Purpose, Reports to, Essential Functions (list), Hotel Specific Essential Functions, Tools And Equipment, Working Environment, Additional Information (EEO). We need to remove EEO boilerplate. We need to decide sections: maybe "About the role" (purpose and reporting), "Responsibilities" (essential functions), "Qualifications" (maybe tools/equipment? but not exactly qualifications). "Skills" maybe? "Working Environment". "Benefits" not mentioned except "You will enjoy exclusive benefits" in company description but not specific. The posting says "You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment." That's a generic statement but not specific benefits. Should we include Benefits section? The rule: never create Benefits sections unless the posting actually states them. It does state "You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment." That's a statement about benefits but not enumerated. It's still a statement about benefits. Could include a Benefits section with that prose. However they said prefer a few substantive sections over many thin ones. Might combine company description and benefits into an "About the role" or "Overview". But we need to follow headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose which to include. We have no explicit Pay or Schedule. So we should not include those sections. We have "Tools And Equipment" and "Working Environment". Those could be under "Requirements" or "Qualifications"? Not exactly. Could be "Skills" maybe? But they are not skills. Could be "Working Environment" as its own section? Not in list. The allowed headings are only those listed. So we must map content to those headings. If content doesn't fit, maybe we omit heading and just put prose under appropriate heading like "Responsibilities" or "Qualifications". The instruction: "Use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning those are examples, not exclusive? It says "Use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect we use those headings when appropriate. Could also use other headings? The examples suggest those are typical sections. Probably we should stick to those. Thus we need to decide which sections have content. - About the role: could include company description and purpose/reporting. - Responsibilities: essential functions list. - Requirements: maybe tools and equipment? Or working environment? Not exactly requirements but could be. - Qualifications: maybe none explicit. - Skills: maybe none explicit. - Benefits: the exclusive benefits statement. - Pay: none. - Schedule: none. We should avoid empty sections. Thus produce sections: About the role, Responsibilities, Requirements, Benefits. We need to ensure we don't include filler like "commensurate with experience". Not present. We need to preserve all substantive information. So we need to include all details from company description, purpose, reports to, essential functions (both sets), hotel specific essential functions, tools and equipment, working environment, benefits statement. We need to remove duplicated lines: there is duplicated "Essential Functions:" appears twice? Actually the text shows "Essential Functions:" then a list, then later "Essential Functions:" again with another list (Maintain condition of F&B Outlets...). We need to combine them? Not duplicate. We'll keep all items but avoid repeating the heading. We need to remove boilerplate: "All your information will be kept confidential according to EEO guidelines." Remove. Also remove any navigation etc. Now craft HTML. Structure:

    About the role

    Company description paragraph...

    Purpose: Ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Novotel Miami Brickell Food and Beverage standards and company policies and procedures. Reports to: F&B Managers, Culinary Director

    Then Responsibilities:

    Responsibilities

    • Responsible for assigned shift, assisting in overall management.
    • Supervise and coordinate assigned shift.
    • Assist in overall supervision of the department as outlined.
    • Check staff punctuality.
    • Check that staff is in compliance with the grooming standards.
    • Complete environmental checklist for dining room, lobby bar, In-Room Dining and Pool Bar.
    • Spot check liquor pars.
    • Order daily supplies.
    • Hold pre-shift meetings.
    • Follow up on established training steps.
    • Handle guest comments and complaints.
    • Ensure guest satisfaction.
    • Stay on the floor during peak hours.
    • Communicate with guests and receive feedback.
    • Observe, teach, and correct staff's service.
    • Monitor each guest experience.
    • Examine food preparation.
    • Examine beverage presentation.
    • Handle any guest complaint.
    • Assist with IRD when required
    • Assist with Minibar when required
    • Assist with any food and beverage front of the house position when business requires.
    • Check set up and cleanliness of the outlets
    • Review amenities and door knob orders and provide the information to the culinary team
    • Check the liquor room cleanliness and make sure to the FIFO has been done
    • Receive orders of juices, dairy, liquors and wine and make sure are placed inside of the liquor room organized and following FIFO
    • Walk by the outlet’s public areas such as Uva patio, pool deck, restrooms and make sure all guests are taken care of and check for cleanliness and address any issue if applicable
    • Ensure minibar attendant completed the charges report and turn it to the front desk on or before 1 pm
    • Complete F&B report
    • Communicate with culinary team for any 86 item and address to the front of the house team
    • Maintain condition of F&B Outlets.
    • Administrative responsibilities.
    • Assist manager in: Scheduling, forecast, inventories, and completing payroll.
    • Participate in interviewing candidates for open positions within the F&B department.
    • Prepare maintenance requests and follow-up.
    • Complete other assigned duties.
    • Cost control.
    • Monitor food and liquor requisitions and complete the replenish on the outlets.
    • Monitor food waste.
    • Monitor labor and payroll costs.
    • Check bar controls, shot glass use, red lining, and bottles totally empty.
    • Must be familiar with and adhere to all liquor liability laws: Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests. Prohibiting the sale or service of alcohol to minors.
    • Must know emergency procedures (including CPR) and work to prevent accidents.
    • Perform any other duties assigned by management.
    • Hotel Specific Essential Functions: Ability to work as a server, bartender, host, IRD server or minibar attendant to cover shifts as needed.
    • Ability to lead by example.
    • Prepare and conduct disciplinary situations with Heartists
    • Ability to communicate clearly with all departments, being proactive to resolve issues.
    • Ability to solve guest problems, recover the guest and create an amazing experience.
    • Ability to open and close all outlets, to include the closing of the Heartists’ banks.
    Then Requirements (tools and equipment, working environment):

    Requirements

    • Tools and Equipment: Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, facsimile machine
    • Working Environment: Interior of hotel, in all areas of the hotel. Exterior of hotel with exposure to weather conditions. Exposure to various hazardous chemicals. Exposure to food items and beverages. Sitting, walking, standing, bending, writing, typing, filing. Occasional lifting up to 25 lbs. Pushing of supply carts.
    Then Benefits:

    Benefits

    You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

    We should also include the company description paragraph maybe as part of About the role. Let's craft About the role:

    About the role

    Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®.

    Purpose: Ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Novotel Miami Brickell Food and Beverage standards and company policies and procedures. Reports to: F&B Managers, Culinary Director

    But note we already used Benefits section for the exclusive benefits sentence; we might duplicate if we also include it in About the role. To avoid duplication, we could remove that sentence from About the role and keep only in Benefits. However the instruction: preserve ALL substantive information; we cannot omit it. If we put it in Benefits section, we still preserve it. So we can omit it from About the role to avoid duplication. But we need to ensure we still have the rest of company description. Thus About the role will contain company description minus the benefits sentence. Let's extract company description paragraph: "

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