Food Beverage Supervisor (7610)

This position is responsible for coordinating food service activities of the restaurant, motivating, and supervising Restaurant Staff, while maintaining outstanding guest relations. We strive to deliver our Five Star Experience to Guests and fellow Team Members, committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Responsibilities

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise, and following department service standards (Welcoming, Proactive, Seamless, Personalized, and Valued).
• Continually coach and support Team Members to ensure they have the skills, tools, and resources to successfully complete their jobs, including delivering the Five Star Experience expectations.
• Forecast and calculate labor cost and establish staffing requirements depending on business needs or anticipated traffic patterns.
• Assist in managing F&B department and cover shifts as needed.
• Ensure food is served in correct portions, properly garnished, and at the correct temperature.
• Assist in hiring, training, and scheduling of staff.
• Ensure all delegated tasks are completed to performance standards.
• Provide evaluations and disciplinary action, up to and including recommendations for terminations.
• Oversee state licensing/certification of food handlers and maintain safety and health regulations.
• Institute and maintain cost controls and share responsibility for meeting departmental budget.
• Assist in controlling inventory of all restaurant and bar supplies.
• Ensure compliance with all regulations regarding health and safety of guests and oversee compliance with departmental and company policies and procedures.
• Maintain appearance standards as outlined in departmental policies.
• Provide information and explain Players Club benefits, property amenities, and marketing programs to guests.
• Provide courteous service to guests and be cordial to all Team Members.
• Communicate effectively both orally and in writing and maintain a consistent, regular attendance record.
• Confer and cooperate with food preparation and F&B production personnel to plan menus and related activities such as dining room, bar, and banquet operations.
• Inspect food and service to maintain quality standards and sanitation regulations.
• Investigate and resolve food quality and service complaints.
• Review financial transactions and monitor budget to ensure efficient operation and ensure expenditures stay within budget limitations.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and assist them as required.
• Follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Make difficult decisions in a fair and honest manner.
• Perform any other duties that may be assigned from time to time.

Supervisory Responsibilities

• Carry out supervisory responsibilities in accordance with the organization's policies, sanitation requirements, and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, scheduling, and assigning work; appraising performance; rewarding and directing employees' performance; addressing complaints and resolving problems.

Requirements

• Must possess a high school diploma or G.E.D. equivalent.
• Associate's degree (A.A.) or equivalent from a two-year college or technical school preferred.
• Six months to one-year related experience preferred.
• Must pass periodic random drug screens.
• Must be able to pass a background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to talk and hear.
• Frequently required to stand, walk, and sit.
• Occasionally required to use upper extremities, including hands and fingers to handle or feel, reach with hands and arms.
• Occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl.
• Must occasionally lift up to 25 pounds and/or push/pull up to 50 pounds.
• Occasionally required to use repetitive movements to complete tasks.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• May be occasionally required to work in low light conditions and exposed to loud noise for extended periods.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Multiple locations, some open 24 hours per day, 7 days per week; must be flexible to work any and all hours.
• Must be available for emergency calls 24/7.
• Must be available to work weekends and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises, recording activity throughout most of the facilities on a 24/7 basis.