Food & Beverage Supervisor

The Marker Key West is a luxurious compound overlooking the historic Key West Harbor, offering 96 tropically-inspired contemporary guest rooms with luxe fabrics, plush bedding, and curated local amenities.

About the role

The Food & Beverage Supervisor coordinates, supervises, and manages all property food and beverage, kitchen, and back-of-house operations while maintaining profitability, high-quality products, and service levels. This role involves promoting business, reducing employee turnover, and meeting revenue and payroll budgets.

Responsibilities

• Supervise and manage all F&B personnel, ensuring attentive, friendly, and courteous service to guests, managers, and fellow employees.
• Respond to guest complaints in a timely manner.
• Participate in F&B budgeting, forecasting, and monitor department performance.
• Monitor industry trends and take action to maintain competitive and profitable operations.
• Keep the F&B Manager informed of all relevant issues.
• Coordinate and monitor Loss Prevention in the F&B department.
• Prepare and submit required reports and inventory documents in a timely manner.
• Organize and conduct department meetings regularly.
• Monitor quality of service and product, and cooperate in menu planning and preparation.
• Ensure timely purchase of F&B items within budget allocation.
• Oversee operations of the employee cafeteria.
• Ensure compliance with local liquor laws, health and sanitation regulations, and departmental SOPs.
• Train staff on SOPs, report preparation, and technical job tasks.
• Interview candidates for front-of-house and back-of-house F&B positions.
• Conduct or attend required meetings, including pre-convention and post-convention meetings.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Requirements

• At least 3 years of progressive experience in a hotel or related field; or a 4-year college degree and 3 years of related experience; or a 2-year college degree and 4+ years of related experience.
• Proficiency in Windows, spreadsheets, and word processing.
• Knowledge of F&B preparation techniques, health department rules, and liquor laws.
• Ability to exert up to 50 pounds of force occasionally and 20 pounds frequently (medium work).
• Strong verbal and written communication skills for interacting with employees and guests.
• Ability to multitask, prioritize, and meet deadlines.
• Attend all required hotel meetings and trainings.
• Participate in Management on Duty (M.O.D.) coverage as required.
• Maintain regular attendance and high standards of personal appearance and grooming.
• Comply with hotel standards and regulations for safe and efficient operations.
• Ability to handle problems, anticipate issues, and maintain confidentiality.
• Maintain a warm and friendly demeanor at all times.