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Jobs · Manufacturing · South Carolina

Food & Beverage Operations Manager

Westin Hotels & Resorts · Hilton Head Island, SC · 2 mo ago
On-siteManufacturingFull-time

Job Summary

Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed.

CORE WORK ACTIVITIES

  • Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.

  • Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.

  • Supports and supervises an effective monthly self inspection program.

  • Operates all department equipment as necessary and reports malfunction.

  • Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.

  • Encourages and builds mutual trust, respect, and cooperation among team members.

  • Understands employee positions well enough to perform duties in employees' absence.

  • Develops specific goals and plans to prioritize, organize, and accomplish work.

  • Maintains the operating budget, and verifies that standards and legal obligations are followed.

  • Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements.

  • Establishes and maintains open, collaborative relationships with employees.

  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.

  • Follows property specific second effort and recovery plan.

  • Stays readily available/ approachable for all team members.

  • Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.

  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

  • Serves as a role model to demonstrate appropriate behaviors.

  • Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.

  • Takes proactive approaches when dealing with guest concerns.

  • Sets a positive example for guest relations.

  • Reviews comment cards and guest satisfaction result with employees.

  • Responds in a timely manner to customer service department request.

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